Innovative capabilities at your fingertips
Add best-in-cloud technologies from Avaya Experience Platform Public Cloud (formerly Avaya Experience Platform) onto your AXP On-Prem (formerly Avaya Call Center Elite).
Connect with customers across all touchpoints.
Add digital channels to your AXP On-Prem so customers can contact you however they choose without disrupting your existing operations.
- Freedom of choice for your customers by enabling them to contact you using email, chat, messaging, social media, and more.
- Remove disjointed third-party digital experiences, creating seamless experiences for customers and agents.
- Add digital capabilities and quickly scale up and down as needed to meet customer demands.
- Pay-as-you-use financial models keep budgets in check.
Extend the reach of your AXP On-Prem
Add voice agents from the Avaya cloud.
- Support new lines of business, launch a new campaign, expand geographic reach, and take advantage of seasonal fluctuations.
- Overflow your existing AXP - On-Prem to your Avaya cloud agents; enhance interaction handling with contextual attributes and rich information.
- Expect the unexpected and plan for the unplanned by enabling work from anywhere.
Native AI noise removal: Hear everything you need—and nothing you don’t
Keep lines of communication crystal clear, no matter where conversations are happening. Eliminate unwanted agent background noises and disruptions.
- Enhance health and well-being.
- Give customers crystal clear sound quality—no matter where agents choose to work.
- Give agents and supervisors clear, crisp call recordings that lead to accurate transcripts every time.
- Improve KPIs as fewer distractions means customers’ needs are met faster.
Give agents an intuitive, consolidated desktop.
- Equip your agents with a unified WebRTC desktop powered with native AI noise removal.
- Intelligent desktop delivers relevant information from multiple sources, including CRM systems and third-party apps for all interactions;, less stress to scamper about for information.
- Intuitive UI leads to more productive employees, reducing call handling time.
- Serve multiple digital customer interactions simultaneously, improving contact KPIs.
- 360-degree view gives agents insights into prior voice, digital cloud, and on-premises interactions.
- Widget architecture allows you to design the best layout for your agents and their experience.
Your agents can be here, there, everywhere
- WebRTC desktop enables easier to recruit and hire talent from any location.
- Same UI and experience for local and remote workers expands labor pool.
- Faster onboarding and reduced training time improves retention with less stress on IT.
Stay on prem and use the power of the cloud
- No need to rip and replace your current system.
- Shift IT talent where needed to achieve business objectives.
- Worry-free upgrades, support, and administration enable quicker response to changing business needs.
- Innovate as new features and upgrades become available, with zero downtime.