i

Access documents and files stored on the computer or your Google Drive, Box, OneDrive and Dropbox accounts and easily share them with your team members.

i

Sophisticated call management, enabling you to configure your phone system across entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using mobile app. Call management features include: •Answering rules •Call forwarding •Call transfer •Call screening •Call flip •Call logs •Presence •Notifications •Shared lines* •Call park •Intercom* •Paging* *Not available with Essentials.

i

Whether you're an Apple® or Android™ user, you can use your smartphones and tablets to make and receive calls, join and host meetings, team message co-workers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.

i

To consistently deliver the highest HD quality possible, Avaya Cloud Office utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.

i

Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.

i

Rent any desk phone or conference phone for a low monthly price. Contact sales for details and pricing.

i

Unlimited chat and phone support.

i

Get up and running quickly with implementation and training, we’ll take you few the key features so you can make the most of our service from the very start.

i

Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first.

i

Send and receive faxes from your computer, mobile device, Microsoft Outlook®, cloud storage providers (such as Dropbox™), and more. Each fax consumes an outbound minute.

i

Receive voicemail messages as attachments to email notifications.

i

Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference. Each user gets unique host and participant access codes.

i

Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device.

i

Avaya Cloud Office delivers crystal clear HD quality video and voice.

i

Gain the ability to proactively review overall Avaya Cloud Office system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables easier monitoring and faster troubleshooting.

i

Avaya Cloud Office offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

i

Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department.

i

Automatic call recording: Set your Avaya Cloud Office phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with Avaya Cloud Office, Forwarding Number, or Avaya Cloud Office Phone for Mobile.

i

Users can log in to Avaya Cloud Office automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your Avaya Cloud Office service from any device.

i

Get the flexibility to manage and support your branch offices based on their unique operational needs.

i

Simplified inter and intra-site dialing for customers with multiple locations

i

Allows users to log in to shared phones to access their own Avaya Cloud Office extensions, voicemail and greetings, and other features.

i

Train and coach your team by listening in on calls. If necessary, join or even take over the conversation.

i

Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion. Other features include overflow call queues, user groups, role-based access control with customized roles/permissions.

i

Gain real-time insights into your Avaya Cloud Office system and gather business-relevant data, alerts and reporting metrics.

i

Bring the functions and features of Avaya Cloud Office into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow etc.

i

Bring the functions and features of Avaya Cloud Office into your vertical's business apps such as Canvas, Smarsh, etc.

i

Avaya Cloud Office APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data.

i

Monitor hard phone registration status globally and gain visibility into your devices' history.

i

Set up automated monitoring rules and receive notifications when devices are offline.

i

Store an unlimited (retention period applies) amount of documents, spreadsheets, presentation files, contracts, invoices, images, videos, recordings.