Welcome to Avaya’s second Annual Report to Customers. Having just transitioned from Avaya’s Board of Directors to taking on the role of Avaya CEO in September with the retirement of Alan Masarek (link to CEO transition PR), I am excited to share with you the story of our transformation and growing momentum, and the shared achievements of Avaya employees, partners and customers.
These successes are built on Avaya’s foundational, customer-centric approach. We’ve built trust with the world’s most-respected brands and enterprise technology and business leaders by being transparent in our actions, by reliably delivering on expectations and our promises, and by leading innovation for the world’s leading companies and public-sector agencies.
Avaya has a compelling roadmap designed to help enterprises deliver exceptional experiences with cloud and AI-powered innovation that spans omni-channel, from voice to digital, to drive better outcomes for both customers and employees. It enables new innovation to come on top of existing environments without business disruption – avoiding rip and replace on prem, in the cloud or hybrid, and at a pace that works best for their business situation. All in, the Avaya innovation strategy leads to faster returns on investment and drives business growth.
The centerpiece of our portfolio is the Avaya Experience Platform. It delivers innovation that is easily integrated to the enterprise – whether it’s from third parties, developed by the customer, and/or from Avaya – to deliver tangible business benefits that help businesses thrive. This strategy is resonating strongly with customers and stakeholders across the industry. It features capabilities resulting from powerful strategic partnerships with industry leaders like Verint, Cognigy, RingCentral, Zoom and more.
This report reflects the success of our customers putting Avaya’s expertise to work to achieve CX excellence for customers and employees and contributes to tangible outcomes that drive business growth. We are proud to highlight the amazing work of so many CX champions across our customer base, and at Avaya and our partner teams as well.
And, importantly, I also commit to you that everyone here at Avaya is fully focused on what is next: AI is redefining what’s possible in terms of productivity gains for both Avaya customers and our company. Ecosystems are evolving at a rapid pace, opening up new surface areas where organizations can realize greater value. And through this all, customers are turning to the partners they trust to help them navigate to solutions that will enable them to effectively transform, building stronger and more successful relationships.
That’s our role at Avaya – delivering the innovation and services customers, partners, and all of our stakeholders will need for their own success, to do so with the speed our evolving world requires, deliver on the promise of better employee and customer experiences, and to, ultimately, drive business growth.
