Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Deliver innovative and complete solutions to your customers.
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Innovate without disruption at your pace with technologies to accelerate new business outcomes while keeping your existing systems.
The future of Enterprise CX, Avaya Experience Platform fosters human interaction and takes full advantage of emerging innovation to bring trust, integrity and satisfaction to the customer experience.
Enhance today's customer and employee experiences by bridging capability gaps, fostering innovation seamlessly, and building on existing strengths to drive business growth.
Streamline workplace communication with a robust core, cutting-edge collaboration tools, and seamless integrations.
On any device from any location, our cloud phone system and collaboration tool is ready to simplify the way you work.
A global team of experts with one purpose: to help you succeed. Our professionals can deliver everything you need.
Improve CX and customer loyalty without unnecessary business risks. Deliver a fully personalized experience that brings more intelligence to the Contact Centers with the insights in this Avaya and Frost Sullivan Visual Whitepaper.
Using Avaya's on-prem solution, Edenor provided a technological capacity of 384 voice agents and digital channels, including 300+ IVR ports, 50 digital channel agents, 60 video agents, and integrated outbound campaigns.
Atento constantly boosts customer satisfaction and agent productivity with always learning AI that takes customer conversations from recordings to actionable insights.
At Johns Hopkins Healthcare System, personalized service begins with a rep who already knows which patient is calling and has their health history ready on screen.
For DIRECTV in Latin America, keeping communications available at 99.95% and scaling up capacity for special events is just the start of its ongoing digital transformation.
Clemson University develops an online experiential course that's even more successful than its traditional in-person counterpart, netting the school an Education Hero of the Year award.
Denim brand G-Star loves their makeover from a traditional phone system to an easy-care, feature-rich, cloud-based, full-on collaboration solution.
Find videos by topic or just browse what's hot. Interviews, overviews, case studies, more.
Get to know Avaya. Insights on customer experience, AI, collaboration, digital.
See the inspiring ways companies are using Avaya to change the world of work.
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3 examples of organizations improving CX with self-composed AI
Innovate your way with Avaya Enterprise Cloud
Creating better experiences for both customers and staff
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