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AI Virtual Agent
Engaging customers and empowering agents with conversational AI solutions.

Transform your contact center to meet today's needs
Discover more about this Avaya and Frost Sullivan Visual Whitepaper

AI-Powered Mindfulness: The Human Element of Innovation
Here are three reasons why customer-centric companies must understand and prioritize AI-powered mindfulness, especially in the contact center.

Read the blog

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Standard Focus Enhances Customer Experience with AI

Discover how this call center leverages AI for email and chat. In doing so, they achieve rapid response times and high first-contact resolution, enhance agent support through real-time feedback and omnichannel capabilities, and provide supreme customer experience with Avaya AI.

Personalization in Omnichannel Customer Experience

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AI is Moving from Must-have to Must-show–Value, Outcomes and ROI

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Avaya's Approach to AI-integrated Business Solutions

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