English
Deutsch
Español
Français
Italiano
Português
日本語
中文

Solutions
Innovation Without Disruption

Future-proof your customer and employee experiences.

Business Outcome

Improve Customer Experience
Deliver effortless experiences for customers and employees alike.

Self Service
Reduce costs and customer wait times with autonomous AI assistance.

Assisted Service
Enhance personalization and deliver faster, more effective service.

Seamless Digital Access
Drive engagement with a unified experience across all channels.

Increase Employee Engagement
AI-powered guidance equips your agents with better support tools.

Connected Employee
Business continuity and collaboration no matter the time zone.

Workforce Engagement
Stronger employee experiences, stronger business growth.

Drive Business Growth
Reduce costs and streamline customer support.

Customer Journey Orchestration
Synchronize experiences for more personalized, effective journeys.

Proactive Customer Care
AI-led predictive analytics answer questions before they’re asked.

Industries

Healthcare

Education

Financial Services

Media and Entertainment

Government
Products
Contact Center

Avaya Experience Platform

A comprehensive enterprise CX platform designed for the AI age.

AXP On-Prem
A full-featured contact center solution with real-time reporting.

AXP Private Cloud
A secure, dedicated cloud contact center on Microsoft Azure.

AXP Public Cloud
A scalable and advanced enterprise CX solution.

Integrated Communications

Avaya Communication & Collaboration Suite

Enhance productivity and foster connectivity across your business.

Avaya Aura
Cloud-ready pathways that connect Avaya with third-party APIs.

Avaya Cloud Office
Customize communications in one app for ultimate flexibility.

Avaya IP Office
A full-featured unified comms platform, managed on-premises.

Devices

Devices Catalog
See all devices in one place.

Core Features

DevConnect SDKs
Access the latest Avaya SDKs and API resources.

Privacy
Avaya safeguards privacy in all directions, always built-in.
Services & Support
Services for customer success

Avaya Services

Our team of experts to help you get the most out of Avaya.

ACES Professional Services
Consult with our team to support robust customer journeys.

Managed Services
Consult years of expert staff with infrastructure and app questions.

Learning Services
Help your team gain skills and credentials for Avaya’s robust solutions.

Support Services
Maximize performance and reliability with always-on support.

Support

Support Portal
Access information and assistance for your Avaya product.

Documentation
Answer your technical questions about Avaya products.
Partners
Alliances

Tech Partners

Deliver innovative and complete solutions to your customers.

Find a Partner

Partner Locator
Find an Authorized Avaya Channel Partner in your part of the world.

DevConnect Partner Gallery
Platform or market questions? DevConnect is the place to start.

DevConnect SDKs
Access the latest Avaya SDKs and API resources.

Become a Partner

All Programs
Explore all of the partner types and programs available at Avaya.

Channel Partners

Sales Agents

Service Provider
Resources
Discover & Learn

Blogs
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.

Success stories
Hear directly from enterprise customers about the power of Avaya.

Videos
Watch the latest from Avaya, industry and customer voices together.

Events
Meet Avaya experts at our events, webinars, expos, conferences and more.

Newsroom
See what’s hit the wire in customer and employee experience news.

Explore popular topics

AI Virtual Agent
Engaging customers and empowering agents with conversational AI solutions.

Transform your contact center to meet today's needs
Discover more about this Avaya and Frost Sullivan Visual Whitepaper

AI-Powered Mindfulness: The Human Element of Innovation
Here are three reasons why customer-centric companies must understand and prioritize AI-powered mindfulness, especially in the contact center.

Read the blog

English
Deutsch
Español
Français
Italiano
Português
日本語
中文

Videos & Podcasts

Home
...

Get in touch

Twitter Facebook Linkedin Email

Avaya Call Reporting: Conversation on WhatsApp

This demo shows how Avaya Call Reporting (ACR) can be integrated with digital channels, with the initial conversation handled by a bot. In this instance, a WhatsApp conversation is transferred from the bot to a live agent via an ACR request. Having access to the entire conversation, the agent can quickly bring the customer query to resolution.

Personalization in Omnichannel Customer Experience

Interview

AI is Moving from Must-have to Must-show–Value, Outcomes and ROI

Interview

How AI Is Helping Us Better Communicate to Customers

Why Avaya

Innovation Without Disruption
Improve Customer Experiences
Increase Employee Engagement
Drive Business Growth
Talk to an Expert

Products

Avaya Experience Platform
Avaya Communication  & Collaboration Suite
Devices Catalog
Integrations & APIs

Resources

Success Stories
Blogs
Events
Videos & Podcasts
Newsroom

Company

About Avaya
Sustainability
Investor Relations
Awards
Avaya Trust Center
Avaya Legal

Careers

Careers
Diversity, Equity,  Inclusion, Belonging

Services & Support

Avaya Services
Support Portal
Contact Avaya Support
Documentation
Contact Us

STAY CONNECTED

Sitemap
Terms of Use
Privacy
Cookies
Trademarks
Accessibility

https://www.avaya.com/ecomm/secured/cart-services/getcart/

https://www.avaya.com/commerce/cart

https://www.avaya.com/ecomm/secured/user/usertype/

https://www.avaya.com/ecomm/secured/cart-services/cart/count/

https://www.avaya.com/commerce/dashboard/

Avaya2/Account/ResendVerificationEmail

Avaya2/Account/PreSignUp

https://login.avaya.com/sso/common/logout.jsp?source=https://www.avaya.com/

/cs/Satellite?pagename=Avaya2/Service/FindStateByCountry&locale=en_US

/cs/Satellite?pagename=Avaya2/Service/FindCitiesByState&locale=en_US

/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory&locale=en_US

/cs/Satellite?pagename=Avaya2/Service/PartnerLocator&locale=en_US

/cs/Satellite/?pagename=Avaya2/Service/PartnerCountries&locale=en_US

/cs/Satellite/?pagename=Avaya2/Service/PartnerDetail&locale=en_US

/cs/Satellite?pagename=Avaya2/Service/FindCityByCountry&locale=en_US

/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=en_US

/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V4&locale=en_US

/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=en_US

/cs/Satellite/?pagename=Avaya2/Service/PartnerLabels&locale=en_US&key=Partner%20Levels

https://www.avaya.com/en/get-resourcecards-for-rotation/?locale=en_US

/cs/Satellite/?pagename=Avaya2/CaseStudiesJSON&locale=en_US

/cs/Satellite/?pagename=Avaya2/News/NewsJSON&locale=en_US

/cs/Satellite/?pagename=Avaya2/Blog/getCategoryBlogs&locale=en_US

/cs/Satellite/?pagename=Avaya2/Store/getCompareStickyHeader

/cs/Satellite/?pagename=Avaya2/Blog/getAuthorBlogs&locale=en_US

/cs/Satellite/?pagename=Avaya2/Blog/getBlogsForInputText&locale=en_US

/cs/Satellite/?pagename=Avaya2/Blog/BlogCategoryTagList&locale=en_US

/cs/Satellite/?pagename=Avaya2/Blog/getBlogsForFilterSection&locale=en_US

https://www.avaya.com/blogs/

https://www.avaya.com/ecomm/get-long-distance-rates

/cs/Satellite/?pagename=Avaya2/Device/deviceCategoryList&locale=en_US

/cs/Satellite/?pagename=Avaya2/getdeviceForFilterSection&locale=en_US

/cs/Satellite/?pagename=Avaya2/DeviceCatelog/getdevicesForCompareSection&locale=en_US

/cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelData&locale=en_US

/cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelDataList&locale=en_US

/cs/Satellite/?pagename=Avaya2/Store/getZangCPaaSPrice

/cs/Satellite/?pagename=Avaya2/Store/getZangCountryList

/cs/Satellite/?pagename=Avaya2/Store/getBundlePriceData&locale=en_US

https://www.avaya.com/en/devices-and-phones/catalog-search/

https://www.avaya.com/en/devices-and-phones/product-compare/

/cs/Satellite/?pagename=getZangPriceData

https://www.avaya.com/en/case-studies/

https://www.avaya.com/cs/secure/en/cxo/home/

/cs/Satellite?pagename=Avaya2/awfo/storeData

/cs/Satellite/?pagename=Avaya2/CaseStudiesJSON_V1&locale=en_US

/cs/Satellite/?pagename=Avaya2/Common/SuccessStoryFilterList&locale=en_US

https://www.avaya.com/en/success-stories/search-results/

/cs/Satellite/?pagename=Avaya2/Common/NewsRoomFilterList&locale=en_US

/cs/Satellite/?pagename=Avaya2/News/getNewsRoomData&locale=en_US

https://avayaglobal.force.com/schedulenow/s/updateschedule

https://avayaglobal.force.com/schedulenow/s/cancelschedule

/cs/Satellite/?pagename=Avaya2/Common/getFactSheet&locale=en_US

/cs/Satellite/?pagename=TC/GetSubprocessorData

https://www.avaya.com/cs/Satellite/?pagename=Stream/VideoCategoryTypeTagList&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Stream/getVideoForFilterSection&locale=en_US

https://www.avaya.com/en/videos/

https://www.avaya.com/cs/Satellite/?pagename=Stream/getCustomFilterSection&locale=en_US

https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/DownloadPDFFile&offername=

https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/SubprocessorSubs&action=subscribe&email=

https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/SubprocessorSubs&action=unsubscribe&email=

https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/LegalSubscription

https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/GetLegalSubscription&email=

https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/SendSubprocessorSubsEmail&email=

https://www.avaya.com/en/search-results/?profile=avaya_en&q=

https://www.avaya.com/en/getautocompletelist/?locale=en_US

https://www.avaya.com/static

Error: There was a problem processing your request.

Innovation Without Disruption

Business Outcome

Industries

Contact Center

Avaya Experience Platform

Integrated Communications

Avaya Communication & Collaboration Suite

Devices

Core Features

Services for customer success

Avaya Services

Support

Alliances

Tech Partners

Find a Partner

Become a Partner

Discover & Learn

Explore popular topics