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AI Virtual Agent
Engaging customers and empowering agents with conversational AI solutions.

Transform your contact center to meet today's needs
Discover more about this Avaya and Frost Sullivan Visual Whitepaper

AI-Powered Mindfulness: The Human Element of Innovation
Here are three reasons why customer-centric companies must understand and prioritize AI-powered mindfulness, especially in the contact center.

Read the blog

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Allegiance concentrates on both customer and employee experiences

In the business of delivering customized corporate health insurance packages, Allegiance relies on an Avaya contact center solution to drive a consistent omnichannel customer experience regardless of agent locations.

Personalization in Omnichannel Customer Experience

Interview

AI is Moving from Must-have to Must-show–Value, Outcomes and ROI

Interview

How AI Is Helping Us Better Communicate to Customers

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