Think Connected in the NHS

With pressure mounting on NHS Digital Leads, addressing isolated pain points is no longer enough. It’s time to Think Connected.

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Think Connected and modernise healthcare

Discover how thinking connected is enabling healthcare providers to streamline essential services, improve employee experiences, and enhance patient care, by interconnecting and scaling their systems across multiple regions.

A guide to NHS collaboration and communications

This guide to enhancing collaboration and communication across the NHS explores how a new and even deeper partnership between NHS and Avaya can boost connectivity within the UK's healthcare system and enhance patient care for generations to come. You'll see how you can improve patient outcomes and optimise technology investments through an integrated focus across an ICS. And you'll discover four practice areas where you can transform staff and patient experiences throughout the NHS, with Avaya.

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NHS Vision Pack

Get your comprehensive Vision Pack to delivering connected, digital-first experiences with enhanced communications and collaboration solutions. See how NHS trusts and ICSs can improve staff wellbeing and patient outcomes with streamline essential services, elevated patient care, on-demand services, and more. 

Download NHS Vision Pack
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1 More Than Medicine: Southcoast Health Raises the Bar with Avaya

Learn how better connections at New England’s Southcoast Health promoted improvements in the patient experience.

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About Southcoast Health

Southcoast Health is a community-based health delivery system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and East Bay, Rhode Island. 

Solutions used
  • Avaya Aura®
  • Avaya IX™ Workplace
Southcoast Health

2 Helse Vest enables better patient care with Avaya

Avaya helps large, geographically dispersed Norwegian healthcare authority improve administrative efficiencies, reduce call abandonment rates, and improve care coordination.

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About Helse Vest RHF and Helse Vest IKT

Helse Vest RHF manages five healthcare institutions in the southwestern part of Norway. Helse Vest IKT is a separate organisation beneath Helse Vest RHF, managing the regions’ ICT solutions. In total, Helse Vest RHF employs 29,000 people. Helse Vest IKT delivers technology and services to the hospitals in the region and manages the centralised ICT platform.

Solutions used
  • Avaya UCaaS
  • Avaya Contact Center
Helse Vest

3 Johns Hopkins Healthcare System (JHHS) elevates the patient experience

Johns Hopkins Healthcare System (JHHS), the worldclass health care system, is committed to caring for patients and communities using a comprehensive range of state-of-the-art programs, practices and tools. The organization is consistently recognized as on

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About Johns Hopkins

The Johns Hopkins Health System Corporation (JHHS), based in Baltimore, MD, is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.

Solutions used
  • Avaya Experience Portal
  • Avaya Professional Services
  • Avaya CRM Connector
Johns Hopkins Healthcare System (JHHS)

Think Connected digital maturity assessment

Measure your innovation readiness with the Avaya Innovation Maturity Model for Healthcare and receive a personalised report that reveals your innovation maturity level. It also makes recommendations on the technology and services you need, to enhance patient and employee experiences.

Simply complete the survey, receive your detailed benchmark report, and join a free innovation workshop.

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