Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Deliver innovative and complete solutions to your customers.
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See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
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Avaya Trust Center
Meet business-critical mandates with communications that are secure, compliant, and accredited by major regulatory bodies.
Keeping our customers’ data secure is a primary requirement in product development.
Learn how we meet the unique needs for securing data in our cloud-based solutions.
Avaya recognizes that security is a key customer concern for a Cloud Solution - and obtaining accurate and information about our solution security is paramount. Available through an account representative under NDA, the Avaya Experience Platform (AXP) Public Security Playbook illustrates our:
Yes, and it includes: role-based access control (RBAC), mandatory access control (MAC), and discretionary access control (DAC). Multi-tenant Role Based Access Control (RBAC) provides fine-grained access management of Contact Center resources. Using RBAC, a customer may segregate duties within an organization and grant only the amount of access to Users and Applications needed to perform their role.
Avaya’s AXP solution provides role-based access control (RBAC) for granular control of users. Admin Center uses a unique account/tenant ID across all APIs, events, and data to prevent unauthorized access to the data of a customer. These roles are pre-configured or built-in to cover different job functions related to administration and contact center operations. You can define permissions on the protected resources and map these permissions to built-in roles during installation. Examples of the built-in roles include:
AXP uses encryption to protect all data in transit and at rest. Data in transit use Transport Layer Security (TLS) version 1.2+. The cloud platform aligns with National Institute of Standards and Technology (NIST) standards to underpin our security protocols, standards & encryption practices, and maintains ISO 27001, 27017, and 27018 certifications as well as PCI compliancy. Key Vault Technology is used to maintain Trust and ensure the security and integrity of:
Secrets Management - tokens, passwords, certificates, & API keys Key Management – controlling the encryption keys used to encrypt your data Certificate Management - deploy the platform that supports public and private TLS/SSL certificates
Additionally, strong encryption is achieved by using 2048-bit public/private key pairs to create unreadable records that may be safely stored.
We proactively identify and monitor threats utilizing User and Entity Behavior Analytics (UEBA) to detect:
Our Partners, Security Teams and Tools continuously monitor and isolate threats in real-time via through 24x7x365 proactive monitoring, response, and incident handling processes.
To maintain security and to ensure trust and integrity, Avaya maintains a variety of audit logging within the AXP solution, including:
Retention period for Monitor Logs is 365 days, and we can configure with a maximum of two years
Support for AXP is based on ITIL®️ processes, including Service Desk, Service Management, Incident Management, Problem Management, and Change Management.
In case of a incident, customers of AXP will receive an email with details of the updates being applied to the environment through the standard notification processes for all Planned Maintenance and Emergency Changes. Customers will be notified of any security incident in accordance with contracted obligations.
AXP is scanned regularly with a third-party, industry standard solution, and pen tests are conducted as least annually. Vulnerabilities identified as a part of Avaya’s Vulnerability and Penetration Testing (VAPT) processes will be addressed in accordance with Avaya’s vulnerability patching guidelines and processes.