Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Deliver innovative and complete solutions to your customers.
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See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
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In person or online, gain a full understanding of your Avaya solution and its capabilities.
Avaya Trust Center
Explore Canadian Privacy
Canada Privacy Law
How Avaya Helps Customers Meet Their Obligations
Further Information
Avaya delivers leading-edge technology solutions that enhance privacy, as well as cloud solutions that deliver both security and privacy.
Canada has federal and regional privacy laws in place, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and its provincial counterparts.
Each of these laws regulates the collection, use and disclosure of individuals’ personal information (i.e., any information about an identifiable individual).
Avaya has worked on several areas to enable customers to be compliant when relying on Avaya solutions. Here are the most relevant:
Avaya’s Global Data Processing Addendum is offered to customers globally. This document fulfils legal requirements under Canadian privacy laws and gives Avaya customers the necessary contractual rights to be in control of the personal information (or “Personal Data”) entrusted to Avaya for processing.
Data security is a top priority for Avaya, just as it is for Avaya customers. Avaya has implemented administrative, technical, and physical security measures to protect personal information.
Avaya also has a Data Breach Incident Response Team (DBIRT) that provides leadership in the event of a data breach. This cross-functional team’s specific purpose is to efficiently and effectively respond to data breaches to minimize their impact on Avaya or third parties, including Avaya’s customers.
Avaya’s portfolio of on premises and cloud-based solutions have embedded technology features that enable its customers to meet privacy by design and default requirements. Furthermore, Avaya is here to advise on your individual settings and to work with your team to make sure you can use our solutions in the most privacy-enhancing ways.
An overview of privacy-related security controls and available methods of access and handling of various types of Personal Data within Avaya products, as well as instructions on how to locate the Product Privacy Statements for such Avaya branded products in the portfolio are available on our Privacy Within Our Products page.
Avaya employs appropriate technical and organizational measures (including privacy features embedded within Avaya solutions) to help customers subject to Canadian privacy laws fulfill their response obligations related to data subject requests.
For more information, please review:
If you have questions about Avaya or need support for your Personal Data handling activities, contact your local Avaya representative or reach out directly to Avaya’s Global Privacy Office at dataprivacy@avaya.com.