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Louisiana-based Nicholls State University was considering Avaya Cloud Office® by RingCentral as the contract for its legacy communications system, installed in 2003, neared expiration. It wasn’t long after this time of deliberation that the COVID-19 pandemic hit, pushing the entire university off campus for the first time in its 74 years of existence. “Remote work capabilities were never a consideration for us,” said Slade Besson, who has been serving as Director of Telecommunications and Networking at Nicholls State for 22 years. “For as long as I have been here, we have been an on-site facility.” A free trial of Avaya Cloud Office turned full implementation after the university saw drastic improvements in productivity and user experience with estimated annual cost savings of $60,000.
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Avaya Cloud Office® by RingCentral
Nicholls State University, located in Thibodaux, La., is an accredited regional university with a diverse population of about 6,500 traditional and nontraditional students. Since first opening its doors in 1948, Nicholls has been the only university serving the Bayou Region. The family-oriented campus offers more than 60 degree programs, 85 student organizations and 17 Division I athletic teams.
ConvergeOne is a proven, services led cloud and applications solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. Over 14,000 enterprise and mid-market customers trust ConvergeOne to achieve their business outcomes with cloud, collaboration, enterprise networking, data center and cybersecurity solutions. Our investments in cloud infrastructure and professional and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. Our 2021 NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise. ConvergeOne has partnerships with more than 300 global industry leaders, including Dell Technologies, AWS, Avaya, Cisco, IBM, Genesys, and Microsoft to customize specific business outcomes. We deliver solutions with a total lifecycle approach, including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,600 technical certifications across hundreds of engineers throughout North America, including three Customer Success Centers. More information is available at convergeone.com.
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