Empowering citizens and emergency staff
The latest in communications technology from Avaya connects people, resources, data, and solutions to deliver information and respond to emergencies faster and more precisely than ever before.
Collaboration solutions
- Mobile communications
- Secure multimedia communications
- Automated workflows
- Consolidated call taker desktop
Citizen services
- Omnichannel solutions
- Automated administration
- Smart routing
- Sentiment analysis
Remote management
- Video, audio, and web solutions
- Flexible configuration and programming
- Proactive outreach capabilities
- Freedom of cloud deployment
Phone system compliance
- NG911 communications framework
- Real-time, dynamic location data
- True situational awareness
- Platform-agnostic
Professional services
- Cleared, knowledgeable, and experienced experts
- Custom solutions designed and integrated
- Cloud migration management
Avaya among winners named by Global Tech Awards in Government Technology Impact
Avaya was among the winners named by Global Tech Awards in the category of Government Technology Impact for its entry: Avaya’s Solutions Helped Leon County, Florida, Set up a Contact Center Flexibly and Quickly During a Local State of Emergency. The awards celebrate exceptional individuals, companies, and projects that have demonstrated innovation and excellence across the tech industry.
Meet federal requirements for your phone systems
Federal law mandates phone systems have specific capabilities. Kari’s Law and Ray Baum’s Act apply to all organizations—from schools to large enterprises and government agencies—with multi-line telephone systems:
- Dial 911 directly with no prefixes
- Route emergency calls directly to a 911 Center
- Provide onsite notifications with location
Intelligently enable first responders
Enable first responders with detailed, life-saving data including building address, the specific device from which a call is placed, and the square footage of an organization—all within seconds of a call being placed.
- Seamlessly correlate location data
- Integrate with external, cloud-based data repositories
- Reduce costs associated with emergency database management
Keep your agency buildings and campus safe
Quickly and easily evaluate citizen needs and deliver services: Give support staff real-time contextual information, use advanced knowledge to streamline workflows, and AI enable call takers.
- Improve overall constituent satisfaction
- Reduce operational costs
- Minimize employee effort
Make every citizen interaction count
Maximize protection in public sector agencies by quickly and intelligently detecting threatening situations. Immediately launch notifications to employees and communicate events—from severe weather to active shooters—across first responders’ channels.
- Enable mass notifications, response tracking based on location, reunification instructions with status monitoring
- Initiate lockdown procedures—and monitor hallway cameras with audio and video controls
- Integrate existing legacy equipment with cost-effective next generation communications solutions