Accelerating Digital Innovation In Public Services Is A Top Priority
In this Forrester paper, explore the shift from automated processes to orchestrated customer journeys while learning how AI can enhance personalization and efficiency in customer interactions. Discover strategies for integrating AI across various touchpoints and channels and understand the benefits of proactive customer experience management.
Redesign how you’re connecting
The people you serve, employees and citizens alike, expect access anytime, anywhere, across a variety of channels, devices, and platforms. Make the vision a reality. Our open, converged solutions—available in the cloud, on-premise, or a hybrid of both—enhance and simplify your communications. We can help you improve every citizen engagement as well as transform how you get work done.
Simplify, secure, and streamline agency communications
Avaya Cloud Secure for FedRAMP supports real-time engagement by integrating voice, video, data, messaging, conferencing, and mobility.
Avaya Subscription for flexible, fast access to the latest services
Get the most up-to-date Avaya technology to ensure the best possible communications experience. Pay only for services you use. Add new services as needed.
Explore Avaya public sector solutions
State & local
Avaya has decades of experience providing best-in-class tools that meet and exceed the needs of citizens, partners and the government employees who serve them.
Public safety
Provide emergency services exactly when and where they’re needed when you transform how citizens engage with first responders with cloud solutions that support voice, video, text or social real-time or near-real-time communication.
Federal civilian
Seamlessly support citizens across the entire customer journey, regardless of where, when, how, and with whom it happens. Make connecting easy for citizens as well as your customer service agents.
Intelligence community
Avaya integrated solutions delivered via the cloud give you reliable and secure next-gen communications to ensure the right people receive intelligence information at the right time.
Department of Defense
Our modern communications environments facilitate seamless and reliable communications between joint and coalition forces anywhere in the world.
Avaya among winners named by Global Tech Awards in Government Technology Impact
Avaya was among the winners named by Global Tech Awards in the category of Government Technology Impact for its entry: Avaya’s Solutions Helped Leon County, Florida, Set up a Contact Center Flexibly and Quickly During a Local State of Emergency. The awards celebrate exceptional individuals, companies, and projects that have demonstrated innovation and excellence across the tech industry.
Modernizing government communications
Avaya offers a portfolio of contract vehicles to support you.
Avaya Government Cloud
This U.S. government-focused cloud communication solution delivers FedRAMP-compliant collaboration and customer service solutions. Avaya hosts your dedicated cloud instance in U.S.-based geo-redundant data centers managed by U.S. citizens and provides infrastructure, software, ongoing management, and technology updates.
Avaya solutions for government
Innovating contact centers without disrupting citizen services
Proving we’re qualified to serve you
Avaya ensures our products meet current requirements and criteria for operations in government organizations. Our Cloud Unified Communications solutions are FedRAMP-certified, meeting stringent compliance and security requirements.
FedRAMP
Providing equal access to technology and information
For people with disabilities, our extensive portfolio of solutions are designed to provide equity in access to communications and support a wide range of jobs.
