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Industry
Communications between your care team and patients along their health journey is vital to your mission of supporting care plans and reducing readmissions. Connecting people, resources, data and solutions, leads to optimized operations, reduced risk, increased operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
Avaya's CX solutions revolutionize healthcare access by ensuring patient privacy, offering personalized service, and seamlessly integrating AI with human interactions.
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
Deliver the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach to patients, wherever they are.
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment
HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.
With our improved self-service app experience, AI virtual agents converse with callers, providing self-help solutions and, when needed, seamlessly escalating calls to live agents. Imagine your virtual agent as a new employee, like Maddox here. His CV shows all the capabilities a virtual agent can bring to your patient experience.
Maddox PaulHealthcare Virtual Agent
Utilizing a geo-redundant communication network based on the Avaya UCaaS/ Avaya Aura platform, the hospitals are creating the foundation for efficient collaboration, flexible workplace models, and satisfied patients and employees.
Learn how a leading UK optician and hearing care provider improved the customer experience and increased revenue.
Avaya Smart solutions enables Curaçao’s Medical Center to deliver on its promise to provide high quality care.
Learn how they navigate the challenges of healthcare modernization, enhance multilingual care, and integrate cutting-edge technologies to improve patient experiences and foster a more humanized healthcare environment.
See how Inova is connecting and coordinating patient care across all channels and interaction points.
Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.
Dave O’Shaugnessy
June 21 8 min read
Alisson Moore
September 14 3 min read
July 18 3 min read
Discover the transformative potential of Electronic Health Record (EHR) integration in the healthcare industry. Gain insights into the hurdles faced by healthcare providers and IT teams, and explore innovative strategies to overcome these challenges.
Infographic
Top three trends in healthcare consumption & delivery
Take a look at the latest healthcare trends to watch out for in 2023 and beyond.
Video
Learn how three Avaya customers are using innovative technology
See how Avaya solutions are helping them improve their healthcare operations.
Principal Healthcare Consultant, Avaya ACES
Jim Hennigan is the Principal Healthcare Consultant at Avaya ACES, with over 20 years of experience in healthcare communications. He specializes in modernizing communication systems to enhance the patient's health journey and improve the customer experience. Jim's expertise in leveraging technology helps healthcare organizations reduce costs, improve patient outcomes, and increase staff satisfaction.
Healthcare Solutions Consultant
Dave supports our EMEA and APAC regions with deep knowledge of Avaya products. He keeps customers, partners, and associates up to speed on our latest communications and collaboration solutions that deliver massive innovation for healthcare.