Expertise that powers customer connections
Get the guidance you need at every step—designing, implementing, and managing your infrastructure to strengthen the relationships that drive business growth and opportunity.
We strengthen the customer connections that build business value
Our specialists help you assess, design, and manage your communications infrastructure for smarter performance. From deployment to optimization, we ensure seamless operation across on-premises, cloud and hybrid environments.
Avaya Professional Services
Define your best communications solution, plan for contingencies, and manage the rollout. With 300+ packaged services and 100% customizable engagements, you’ll find the match for your need.
Managed Services
Strike the right balance between an Avaya-managed and a self-managed environment, depending on the expertise you need. Avaya offers a full stack of ITIL/ISO-aligned standard or custom services for your entire communications infrastructure—all backed by SLAs.
Support Services
Get comprehensive, cost-effective support to maximize the performance, reliability, and availability of your system. We endeavor to resolve issues before you even know they exist. Our ability to quickly find and fix problems is key to keeping your communications running optimally.
Why customers choose us
Johns Hopkins Healthcare System (JHHS) connects the patient experience
JHHS and Avaya join forces to unify enterprise siloes, integrating the JHHS Electronic Health Records system and Contact Center in inventive ways that drive more personal, efficient and satisfying patient experiences.
By combining empathy with ease, Aflac raises the experience bar
Aflac deploys innovative Avaya technologies including AI agent assist to increase ease of interaction and decrease handling time for customers facing stressful life events and the Aflac employees working hard to support them.
Florida State University (FSU) strengthens global university community
FSU taps Avaya’s flexible solutions to integrate and transition disparate, geographically distributed systems to the cloud, accelerating the university’s vision for a more unified, simple communications environment that better connects and serves its community.
Access Bank leverages Avaya technology to double its customer base by 2027
The bank uses a hybrid system combining Avaya Experience Platform On-Prem for voice, video banking, routing, and analytics with AXP Public Cloud for digital channels and chatbot integration, creating a unified customer engagement platform.
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