White Paper: The Customer Experience Is Fluid, Your Contact Center Strategy Should Be Too

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https://www.avaya.com/en/registration/frost-and-sullivan-contact-center-ty/ 24CCS-GL-FSCXWP 24CCS-GL-FSCXWP The Customer Experience Is Fluid, Your Contact Center Strategy Should Be Too https://www.avaya.com/en/documents/wp-frost-sullivan-customer-experience-cc-strategy.pdf Thanks for showing interest in Avaya’s white paper by Frost & Sullivan called “The Customer Experience Is Fluid, Your Contact Center Strategy Should be Too”. Access your asset at any time through the link below. /content/dam/aem-avaya-portal/en_us/registration/frost-and-sullivan-contact-center-reg/gettyimages-1770760325-1440x535.jpg Research CCaaS Download confirmation: Frost & Sullivan white paper Access white paper Download
Frost & Sullivan

According to Frost and Sullivan, “Almost half of all decision-makers will not consider replacing their existing infrastructure with a 100% cloud-based solution.”

Read about:

  • the most important “must haves” in any modern contact center
  • how to choose the right vendor
  • and why a hybrid contact center approach could be the right decision for your business

For enterprises to stay competitive in today’s market, outstanding customer experience is a must. With the competition found only a click away, it’s difficult for businesses to keep their customers. In this white paper by Frost & Sullivan, analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.

Download the white paper today to start transforming your business – with solutions that support on-premises, full cloud, or anywhere in between.