The Aragon Research Globe™ for AI Agent Platforms in the ICC, 2025

Virtual Agents become a reality in the Contact Center.

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AI Agent Platforms: Smarter, Faster, Ready for the Contact Center Revolution

The Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center (ICC), 2025, highlights the transformative impact of AI-driven solutions in customer service.

As virtual agents become a reality, businesses are increasingly leveraging low-code platforms to deploy intelligent, adaptive digital agents that enhance customer interactions.

This report delves into the capabilities of 22 leading providers, showcasing their contributions to redefining the future of contact centers with AI-based solutions.

With advancements in Generative AI and conversational AI, these platforms offer smarter, faster, and more human-like responses, enabling enterprises to handle complex queries and provide personalized experiences.

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