Resources
Explore all the ways you can create effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.
It’s always about the experience.
We make it easy: AXP Public Cloud capabilities fit any organization of any size. And powerful advantages let you scale at your pace and deploy without worries.
A day in the life of your contact center...
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Intelligent contact center awards from Aragon Research Globe.
Intelligent contact center, 2024
For the fifth year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. AXP Public Cloud uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.
Conversational AI in the intelligent contact center, 2023
This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.
Learn how to drive better experiences now.
Global Payments strives to make every customer's experience the best
Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"
Connect experiences from employees to customers
Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.
Customer experience is fluid, your contact center strategy should be too
Analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.
What every business needs to consider for amazing customer service
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Contact center automation improves customer and employee experiences.
Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.
Artificial intelligence & automation:
Find out how much you could save with Avaya.
Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.
Better employee & customer experiences:
Industry recognition:
