Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Contact Center
Dedicated enterprise CX in the cloud.
Avaya Experience Platform Private Cloud (formerly Avaya Enterprise Cloud, contact center bundles) enables organizations to reshape Customer Experiences through intelligent voice and digital contact center capabilities enabling organizations to deliver delightful experiences, respond effectively to customer needs, and nurture loyalty. Running on a dedicated instance of Microsoft Azure, organizations can innovate at their own pace to drive and accelerate positive business outcomes.
Avaya provides a seamless contact center experience that combines the best of on-premises and cloud solutions without any interruptions to your operations.
Your intelligent contact center delivered seamlessly.
Improve retention. Reduce attrition.
Put a customer-first approach at the center of your organization with a dedicated cloud contact center that offers carrier-grade cloud-based capabilities, helps lower complexity, streamlines the cloud journey through centralized architecture, and provides powerful personalization options and cost savings with a pay-per-agent model.
All-in-one capabilities, robust service bundles, seamless integrations—you’re all set for continuous innovation.
Get and stay fully compliant and protected with end-to-end security and built-in recovery measures that are designed for scale.
Work with an unrivaled system always ready in your dedicated cloud instance, with either predefined architecture or a tailored integration.
Digital transformation has become a necessity, and companies are continuously looking for ways to remain competitive. Cloud technology has revolutionized business operations by offering scalability, flexibility, and cost savings.
The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.
Video
Transform your customer service with AI - Avaya at Enterprise Connect
Demonstrate quick resolutions across voice and digital touchpoints such sentiment scoring, via our AI-powered virtual agent that can...
Elevate customer experiences with AI authentication - Avaya at Enterprise Connect
Demonstrate elevated customer interactions by integrating voice AI, live agent, and back-office expertise.
White Paper
Transitioning to the hybrid cloud
Hybrid deployments provide a balanced approach to dealing with issues of control, performance, and scale.
Infographic
Companies are making huge strides with customer experience
See the latest on key technology and operational changes at play in CX projects, in this infographic from industry analysts...
Migrating to Avaya Enterprise Cloud without disrupting lifesaving work
See how a healthcare non-profit chose their journey and benefitted from moving to a private cloud.
Blog
Transition to the cloud on your terms.
Avaya provides the path to Cloud that your business needs—one with great ROI, the latest innovations, and minimal disruption....
Securing your customer experience through biometric authentication with Avaya Hybrid Cloud Services
Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents.
Navigating on-premises & hybrid contact centers
Metrigy research shows companies migrating to cloud capabilities--while still running current on-premises solutions.
Report
Connecting experiences from employees to customers
Constellation Research discusses five trends that are evolving the contact center into a strategic business asset.
AXP Private Cloud: hybrid communications for large organizations
Our seamless hybrid cloud experience combines on-premises and cloud solutions without disrupting your operations.
Enterprise-class cloud communications without compromise
Learn how to unlock the enterprise value of a dedicated cloud by choosing the right solution.
Fact Sheet
Dedicated entirely to your organization: Avaya Enterprise Cloud
Learn about our secure and powerful all-in-one cloud communication and collaboration solution for effortless experiences.