Avaya Experience Platform Pricing
Plans and Pricing for
AXP On-Prem
As an Avaya customer, you're uniquely positioned to unlock Enterprise CX innovation. Modernize your customer experience today with one of these packages.
Powerful add-ons
Amplify your efficiency, engagement, and competitiveness with these additional solutions.
Unified communication & collaboration
Boost productivity, enhance collaboration, and streamline communication.
Proactive outbound engagement
Increase customer engagement and drive sales with targeted outreach.
AI virtual agent
Improve first-contact resolution and provide seamless support.
CX analytics & insights
Leverage AI for intent analysis and journey mapping to understand customer goals, personalize interactions, and enhance satisfaction.
Operational intelligence
Utilize AI for real-time monitoring, desktop and process analytics, and workflow automation to optimize operations, streamline processes, and boost efficiency.
Workforce engagement
Optimize workforce efficiency, improve quality, and ensure compliance.
Elevate your customer experience
Boost revenue, enhance customer satisfaction, foster employee loyalty, and reduce costs.
Meet your customers where they are
- Omnichannel experiences: Manage voice and digital interactions across all channels seamlessly.
- Digital channels: Connect with customers via email, chat, and messaging.
- Unified customer journey: Map touchpoints for a 360-degree view of customer interactions.
- Enterprise CX Voice+: Ensure clear communication with AI noise removal, enhancing agent focus.
Personalize the experiences you deliver
- CRM integration: Access customer data from Microsoft Dynamics, Salesforce, and ServiceNow.
- Unified reporting and dashboards: Real-time dashboards turn data into actionable insights.
- CX analytics and insights: Use analytics to personalize and improve customer interactions.
- Operational intelligence: Optimize contact center performance in real-time for personalization.
Empower your agents for success
- Unified desktop: Boost agent efficiency with all necessary tools in one place.
- Agent assist: AI-driven real-time guidance and transcription to maximize agent productivity.
- Unified communication & collaboration: Integrate voice, video, and messaging for seamless team collaboration.
- Workforce engagement: Enhance agent satisfaction and engagement for better customer service.
Reduce costs through automation
- Advanced workflow orchestration: Automate processes, freeing your team for high-value tasks.
- Virtual agent: Integrate AI-driven virtual agents for automated customer interactions.
- Virtual agent ready: Future-proof your contact center with your choice of AI virtual agent integration.
- Proactive outbound engagement: Automate outreach to reduce inbound contact and costs.
Leading brands trust Avaya
