Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
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Look at what's new in our world—and how it benefits yours.
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In person or online, gain a full understanding of your Avaya solution and its capabilities.
Technology Partners
Verint is the leader in CX automation, helping brands lower costs while simultaneously elevating CX. With our flexible, modular platform, Verint’s AI-powered bots augment Avaya’s contact center capabilities to add innovation without disrupting your investments.
The Verint team of Bots increases agent capacity. Verint Bots can turn a customer service call into a revenue generation opportunity. Brands can save millions each year with the Verint Open Platform, orchestrating a workforce of people and Verint bots working together to elevate customer experience.
Verint and Avaya are two recognized customer engagement leaders with a 20+ year strategic partnership. Our two organizations jointly serve thousands of customers, many of whom have been with us for over 10 years. The single vendor strategy and extensive experience ensure customer success.
Verint’s solutions work with Avaya AXP Public, AXP Private, and AXP Premise solutions. We have thousands of joint customers, many of whom have been with us for over 10 years. Brands can leverage Verint’s traditional WEM solutions or any of our AI-powered bots.
Verint helps brands increase CX automation, lowering costs while simultaneously elevating customer experience (CX). Brands can increase CX automation by leveraging our team of AI-powered bots to augment the human workforce. With CX automation, both on-premises and cloud customers can quickly add bots to their existing investments to take advantage of innovation quickly, seeing AI business outcomes without migrating their existing environment.
Example: Journey High Veracity Customer Authentication – this solution provides up to 1:12 million veracity for identifying callers in any channel in the contact center. For sensitive transactions, like wiring funds, this solution offers low friction on the customer, but extremely high security and compliance.