VMblog Expert Interview: Doubling Down on Customer Priorities - How Avaya raised the bar on customer experience through business transformation

Avaya, a leading provider of contact center and communication solutions, is doubling down on putting customers first. In this VMblog Q&A, Avaya CTO Soren Abildgaard discusses how the company is transforming to raise the bar on customer experience. Abildgaard explains Avaya's "Innovation Without Disruption" philosophy, which allows businesses to adopt new technologies like AI, analytics and automation at their own pace - whether full cloud, hybrid or on-premises. This flexible approach ensures companies can...

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