Avaya Support Services Related Information – Archived Documents

On Premise

This category is for communications applications that are deployed on site and procured in a perpetual license model or as a subscription. This includes as-a-Service offers for devices and hardware.

Subscription Licensing Supplement (SLS)

• Subscription Licensing Supplement (SLS) June 2022- December 2022
• Subscription Licensing Supplement (SLS) December 2022- March 2023
• Subscription Licensing Supplement (SLS) March 2023- January 2024
• Subscription Licensing Supplement (SLS) February 2024- June 2024
• Subscription Licensing Supplement (SLS) June 2024- September 2024
• IP Office Subscription License Supplement (SLS) November 2021- September 2023
• IP Office Subscription License Supplement (SLS) October 2023-November 2024

Device as a Service (DaaS) Service Description

• Avaya DaaS Service Description August 2022- February 2023

Support Advantage Service Agreement Supplement (SAS)

• SAS for Avaya Support Advantage Essential and Preferred Support September 2020- February 2022
• SAS for Avaya Support Advantage Parts and Onsite Support September 2020- February 2022
• SAS for Avaya Delivered Support September 2020- February 2022

Avaya Heritage (Pre Support Advantage) Service Agreement Supplement (SAS)

• SAS for Full Coverage September 2020- February 2022
• SAS for Remote Plus Parts September 2020
• SAS for Remote Support September 2020- February 2022
• SAS for Hardware Support September 2020- February 2022

Avaya Heritage Nortel Direct & Retail Sales Service Descriptions

• SAS for Express/Direct/Retail Support Services March 2017- February 2022
• SAS for Express/Direct/Retail Parts and Onsite Support Services March 2017- February 2022

Avaya IP Office Support Services

• Avaya IP Office Basic Support Services DIRECT August 2019- February 2022
• Avaya IP Office Basic Support Services DIRECT February 2022- October 2023
• Avaya IP Office Basic Support Services Direct November 2023- December 2023
• IP Office Basic Support Services Direct Jan 2024-November 2024
• Avaya IP Office Support Services DIRECT April 2019- February 2022
• Avaya IP Office Support Services DIRECT February 2022- October 2023
• Avaya IP Office Support Services DIRECT November 2023-December 2023
• Avaya IP Office Support Services Direct Jan 2024-November 2024