Avaya Support Services Related Information

Sign in for Avaya exclusive content

On Premise

This category is for communications applications that are deployed on site and procured in a perpetual license model or as a subscription. This includes as-a-Service offers for devices and hardware.

Subscription Licensing Supplement (SLS)

• Avaya Subscription SLS
• Avaya IP Office SLS
• AXP Essential and Advanced Subscription License Supplement and Service Description
• AXP Private Extended Scale Subscription License Supplement

Device as a Service (DaaS) Service Description

• Avaya DaaS Service Description
• Avaya DaaS Service Description - US Government

Hardware as a Service (HaaS) Service Description

• Avaya HaaS Service Description
• Avaya HaaS Service Description - US Government

Support Advantage Service Agreement Supplement (SAS)

• SAS for Avaya Support Advantage Essential and Preferred Support
• SAS for Avaya Support Advantage Parts and Onsite Support
• SAS for Essential and Preferred Support

Avaya Heritage (Pre Support Advantage)  Service Agreement Supplement (SAS)

• SAS for Full Coverage
• SAS for Remote Plus Parts
• SAS for Remote Support
• SAS for Hardware Support

Avaya Heritage Nortel Direct & Retail Sales Service Descriptions

• SAS for Express/Direct/Retail Support Services
• SAS for Express/Direct/Retail Support Services & Technical Support with Parts or Parts Plus Onsite
• SAS for Express/Direct/Retail Support Services & Base Technical Support Plus Return to Factory Repair

Avaya IP Office Support Services

• Avaya IP Office Basic Support Services DIRECT
• Avaya IP Office Support Services DIRECT

Avaya Managed Services

• Services Description for Avaya Managed Services

Hybrid Cloud

This covers Avaya Enterprise Cloud, Avaya Aura, or Avaya Contact Center Elite run on Microsoft Azure.

• Service Description for Avaya Enterprise Cloud for UC & CC

Cloud

This covers multi-tenant cloud applications, including applications that can be added on top of  on-premises solutions.

• Avaya Experience Platform Service Description
• Avaya Contact Center AI (Developed with Google Cloud) Service Description
• Avaya SIP Trunking Service Description
• Avaya Spaces Service Description
• Avaya Communications APIs Service Description
• Avaya Social Connections Services Service Description
• Avaya Communications APIs Product Support Overview
• Avaya Experience Platform Service Catalog

Related Policies

• Global Fragmented Maintenance Policy
• Avaya Devconnect Program Registered Membership Terms Of Use
• Avaya Global Registration Policy
• Global License Portability Policy
• ACS Warranty Support Policy
• Support Re-Initiation Policy
• Support Termination Policy