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CPaaS build examples
Communication-enable apps with the workflow integration you need.
Pay only what you use, scale up or down as you need.
Sead an outbond SMS with in
for per message
Bring together global teams to debate ideas and align in the way that works best—message, HD video, file sharing and more—on any device.
Make faster decisions by breaking down barriers across teams and departments to keep everyone connected and informed 24/7.
Get a quick look at your project spaces, messages, and tasks with a convenient dashboard view of your entire virtual space.
Create the environment you need, when you need it, using virtual backgrounds, a professional presentation mode, and even noise-cancelling capabilities.
With its NFL team client, IMpower Solutions was faced with the need to handle an increasingly high volume of inquiries all coming in a concentrated window: before and during game day.
Find the technical resources you need such as guides, how-to, number porting, SLAs and more.
Get online answers to your immediate questions by exploring the Avaya OneCloud CPaaS FAQs.
Customers can navigate your voice menus and IVRs by simply speaking their selection.
Keep what you've got and connect your existing telephony infrastructure, including your IP PBX and SIP endpoints, to the cloud.
Enable your app to convert written text into naturally sounding voices, with over 20 supported languages.
We provide global support for numbers, as well as toll-free numbers across 40 countries (and counting). See more information on phone numbers here.
Add voice conferencing to any app and enable multiple parties to connect by calling the same number, all while maintaining full host control.
Avaya OneCloud CPaaS provides real-time analytics for every call, including tracking, billing and background information on the caller.
* Inbound SMS is supported globally, whereas Outbound SMS is limited to countries that allow it.
** The ability to "spoof" a sender ID may not be supported in your country. Email us at cpaassupport@avaya.com to learn more about the feature.
Integrate crystal clear voice into your application and deliver exceptional customer experiences that instantly engage and connect.
Whether you need to make, receive, conference, track, record, transcribe or route calls we’ve got you covered—plus you only pay for what you need.
Video, email and text are critical, but high-quality voice is the must have, go anywhere feature for companies and customers worldwide.
Get started quickly with ready-made apps for SIP networking, notifications, and more.
Use Avaya OneCloud CPaaS as your smartburstable SIP provider with hybried support for voice,video and IM
Enable more profissional call experiences with a SMART auto attendant that answers and greets caller.
Enable more profissional call experiences with a SMART auto attendant that answers and greets caller1.
Get started with APIs for Avaya OneCloud CPaaS.
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Messaging with Short Codes, Toll-free and 10DLC Numbers
Voice
Avaya OneCloud CPaaS supports both MMS and SMS messaging. For more information about our messaging services, visit CPaaS Capabilities.
You can build applications for customer notifications, authentication, polling and surveying, and much more. Check out the examples in our helper libraries to kickstart your next app.
The text portion of MMS/SMS messages is limited to 160 characters.
Yes, ported numbers can be enabled with both SMS and MMS. If you need more information contact us.
With MMS, you have the ability to share audio, images, and video with MMS-capable numbers in the U.S. and Canada. We support the following formats:
The media size limit is 5MB. We do not support sending more than one media file in the message body at this time. MMS is currently only supported in the U.S. and Canada.
Learn more about the MMS feature.
Currently, MMS is only supported in the US and Canada.
Two-way SMS is only supported in U.S. and Canada at this time. We do support outbound SMS internationally (country availability varies).
To see a list of supported countries, please refer to our global pricing.
If you see an unsupported country contact us for more information.
A standard SMS is limited to 160 characters, yet most mobile devices support the ability to display text messages that are longer than this limit. From a user’s perspective, they’ll see a text greater than 160 characters as a seamless message. In order for this to happen a carrier must support the automatic splitting and concatenation (or stitching together) of text messages.
We support SMS concatenation, which means you don’t have to worry about the length of your text messages. We split up longer text messages (both inbound and outbound) in the background, but your customer will always receive it as one simple SMS.
Yes, most of our US and Canadian Toll Free numbers are SMS/MMS enabled by default. If you want to SMS/MMS enable your existing Toll Free Number, we support the ability to do that without completely porting over the number (the voice channel can remain with the existing voice provider). See Phone Numbers to learn more.
After you’ve purchased an Avaya OneCloud CPaaS number or enabled your ported number, check out the following links to learn more about sending SMS or MMS messages:
You can also learn more about SMS/MMS by checking out our helper libraries.
By default, there is a 1 SMS/MMS per second limit on messages. If you need to send SMS/MMS messages at a higher rate, please contact us to get more information.
All Avaya OneCloud CPaaS numbers that haven't yet had a user supplied SMS request URL set are provided with the following default SMS filtering behaviors:
If a recipient replies to a Avaya CPaaS SMS message with STOP, QUIT, or UNSUBSCRIBE, they will no longer receive SMS messages from that number.
The keywords START, YES, or SUBSCRIBE revert this blocking.
HELP informs the recipient of the above keywords.
Once an SMS request URL is set, this default behavior stops, allowing developers to implement their own SMS filtering solution. Check out: http://docs.zang.io/aspx/inboundxml#sms. Also refer to our CPaaS Security & Architecture Guide for more information on our un-subscription service.
Our messaging rates can be found on our global pricing.
Our messaging rates can be found on our global pricing chart here.
Yes. You can lease existing, pre-approved shared short codes through Avaya OneCloud CPaaS. These shared short codes are provisioned instantly and enable you to bypass the lengthy process of obtaining a dedicated short code.
Although, we’ll also help you through the process of obtaining and deploying dedicated short codes. These are short codes just for your business. Please contact us to get more information.
A long code is simply a unique, 10-digit phone number and is a short code is a 5 or 6 digit number.
Long codes are suited for P2P (Peer-to-Peer) apps that encourage interaction between individuals. In many cases, local regulations (including in the US) require that all P2P communication is established with a long code.
A short code is required for A2P (Application-to-Peer) apps. These types of apps enable a business to send bulk messages to individuals and in many cases is legally required to send mass messages to customers.
A 10DLC number is a long code number with voice and SMS capabilities. As per US telecom regulations, it is manadatory to send Application to Person (A2P) messages using a 10DLC number if the number type is longcode. A longcode based 10DLC number is less expensive than a short code and has a lower throughput for sending SMS and MMS.
Yes, after a US local number has been purchased, it has to be converted to a 10DLC number for sending SMS and MMS.
Yes, US 10DLC number supports voice.
Yes. We offer custom SMS/MMS pricing plans for high-volume users. Please contact us to get more information.
After you’ve purchased an Avaya OneCloud CPaaS number or ported your existing number, check out our API Explorer for a simple tutorial on making your first call.
You can also learn more about the voice feature by checking out our helper libraries.
G.711 is currently the supported voice compression supported on Avaya OneCloud CPaaS.
On outbound calls, the default limit for making calls is 1 per second; there is no such limitation on inbound calls.
If you’d like to modify your default limitation, please contact us to get the process started.
If you want to add a new Avaya OneCloud CPaaS number, you need to know what's available. Our REST API provides a way to request a list of available numbers along with all of their resource properties so you know the numbers you have to choose from.
Please note that individual AvailablePhoneNumber resources cannot be requested. Requests only return a list of available resources based on the filtering parameters sent with the request.
Learn more about how to request a list of available phone numbers.
In addition, after you’ve signed up for Avaya OneCloud CPaaS, you use the CPaaS dashboard and navigate to Numbers, then Buy a Phone Number to search through a list of all available local and toll-free numbers.
CPaaS supports XML elements in the form or InboundXML to describe how Avaya OneCloud CPaaS should handle a call and SMS. Please look here for more details.
Yes. The element is used to record audio during a call. It can occur anywhere within an InboundXML document, but will only begin recording once it has been reached. This means it would have to be the first element after for the entire call to be recorded. When the recording is complete, a URL of the recorded audio is created and submitted as a GET or POST to the action URL.
Similar to the Gather element, a timeout value sets how much silence to allow before the recording ends, maxLength sets how long the recording may be, and the finishOnKey is used to set which keys will end the recording. By default, the action and method specify that should make a POST to the URL of the current InboundXML document.
Learn more about call recording
Yes. Avaya OneCloud CPaaS supports the native ability to transcribe calls/call recordings. Depending on the length and complexity of the call, the process time can vary from a matter of seconds to minutes. The recording is then made available at a URL specified by you.
Learn more about call recording.
To see a list of supported countries, please refer to our global pricing. If you see an unsupported country, please contact us.
Yes. We offer custom pricing plans for high-volume voice services users, so please contact us.
A call start is defined by the connection and not by the dial. If the call does not connect, no charge is incurred.
The To, From, and ForwardedFrom parameters are automatically formatted on our end. White space will be trimmed and invalid values like letters or symbols will be parsed out. This allows you to use any formatting you wish. For example:
Learn more about call parameters.
Avaya OneCloud CPaaS offers two types of numbers that are purchasable via the Numbers menu of your account: local and toll-free. Click through Buy a Phone Number to see a complete list of numbers available. In this menu you can switch between local and toll-free, also make sure to pay attention to the icons beside the number—they denote whether a number is capable of inbound voice support, inbound SMS, and/or inbound MMS.
If you have a specific need for particular prefixes or range of prefix, please contact us.
Yes. We support toll-free numbers in 40+ countries, starting as low as $2/month. For a full list of supported countries and rates, please contact us.
Yes. Like the Number element, the element is only nested within the Dial element. Instead of dialing a number, the element allows the ongoing call to connect to a conference room.
By default, all callers will hear hold music until two callers are in the room. To change this behavior, startConferenceOnEnter may be set to true or false. The waitUrl attribute may be used to set a custom MP3. For greater customization, the URL of an InboundXML document can be used while callers are waiting as well. If an InboundXML document is used, the and elements are not allowed. When callers enter or exit the room, a beep is heard if the beep attribute is set to the default value of true. A participant can be initially muted by setting the muted attribute to true.
The conference room can be limited to a certain number of participants by setting the maxParticipants attribute. The endConferenceOnExit attribute is used to end a conference when an specific user (or any one of many users) exits.
Learn more about conferencing.
Yes. We have recently added a new verb called GetSpeech to our InboundXML scripting interface. GetSpeech acts similar in programmability to the verb currently used to collect DTMF digits.
For more information on this newly released feature, please contact us.
Yes. The Say element reads text to the caller using our text-to-speech engine. The current version of our Say element supports different options for voices, languages, and genders.
Learn more about the options and our Text-to-Speech engine.
The following languages are supported in both male and female voices: Language Name - Language Code
Avaya OneCloud CPaaS provides carrier services, which means you can collect useful information about incoming phone calls. We break up carrier services into the following three functions:
Learn more about Avaya CPaaS carrier services.
Yes, with SIP Registration you can connect your SIP-enabled devices or soft phones directly to Avaya OneCloud CPaaS and use our API to build call-handling logic.
In order to send and receive calls using SIP Registration, some setup steps will be required:
For more information, please refer to our getting started guide. If you need assistance with SIP registration, please contact us.