About us

At Avaya, contact is not enough. It’s about connection.

Avaya is the leader in creating customer relationships that build enterprise value.

We help large global organizations transform the contact center from a tool for surface-level interaction to the center for customer connection.   

Why Avaya

Avaya strengthens the connections that build business value

Investments in new technologies, channels, and modalities meant to unify customer interactions often fracture them. Customers end up feeling less known, less cared for, and less connected to the businesses that serve them than ever before. For many organizations, this pain is felt most deeply in the contact center.

Avaya is turning this tide, unifying the fragmented contact center experience. By connecting the channels, insights, technologies, and workflows that help deliver best-in-class interactions.

Made for the enterprise

Enterprise born, experience driven

Large, complex global organizations provide the services and solutions that industries, economies, and lives depend on. Their make-or-break systems simply cannot come undone. This is where Avaya was born, and where we excel.

This means our products are built to expand on past investments, not disband them. It means we empower enterprises to innovate on their terms and timelines. And it means we never require enterprises to compromise on their infrastructure, technologies, or tools of choice.

This is why the world’s largest organizations and public sector agencies have trusted us with their customers, constituents, communications, and future growth for more than 25 years.

Leading organizations trust Avaya

We strengthen the connections that build loyalty, enrich collaboration, and fuel success.

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Ten of the top 10 global pharmaceutical companies rely on Avaya

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Ten of the top 10 global automotive companies trust Avaya

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Ten of the top 10 U.S. hotels, casinos, and resorts rely on Avaya contact center solutions

The Avaya leadership team

Soren Abildgaard

Soren Abildgaard

Executive Vice President and Chief Technology Officer

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David Austin

David Austin

Senior Vice President Corporate Development, Strategy and Alliances

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Patrick Dennis

Patrick Dennis

Chief Executive Officer

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John Hoffman

John Hoffman

Chief People Officer

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Pete Lavache

Chief Marketing Officer

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Marylou Maco, Chief Revenue Officer

Marylou Maco

Chief Revenue and Customer Experience Officer

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Danielle Marino, General Counsel and Chief Compliance Officer

Danielle Marino

General Counsel and Chief Compliance Officer

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Al Morales, Chief Transformation Officer

Al Morales

Chief Transformation Officer

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Sherri Moyen

Sherri Moyen

Chief Financial Officer

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Doing business with Avaya

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Supplier information

Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.

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Ethics and Integrity

At Avaya, high standards for integrity and professionalism infuse our relationships with employees, customers, and partners. We’ve created a culture of ethical behavior, trust, and openness supported by our Code of Conduct, a resource our employees use every day to make the right decisions for our company and our customers.

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