Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Morristown, NJ – September 30, 2024 – Avaya, a global leader in enterprise CX, today announced a deepened partnership with, Verint, The CX Automation Company™. Avaya and Verint’s ongoing commitment to leveraging their decades-long partnership has helped solidify their industry standing as enterprise CX leaders, empowering their joint customers to innovate and to deliver enhanced customer experiences.
The partnership provides businesses with Verint’s solutions and AI-powered bots seamlessly integrated into the Avaya Experience Platform™. These integrations offer flexibility for their customers, allowing the contact center environment to be tailored to meet specific needs, whether on-premise or in the cloud. True to Avaya’s ‘Innovation Without Disruption’ strategy, the partnership with Verint further enables brands to innovate and add new features across different deployment methods without risking major business disruption.
Avaya customers have access to 50+ AI-powered bots via the Verint Open Platform. These AI- and Gen AI-powered capabilities are currently available to Avaya customers on-prem or in the cloud, and many are already delivering AI business outcomes for a variety of Avaya customers.
Verint recently announced new bots to complement its rapidly expanding offering:
Verint Agent Copilot Bots automate specific contact center tasks and can double agent capacity.
Verint Knowledge Automation Bot uses generative AI to search across multiple enterprise content sources and summarize results into a single, easily digestible and quick response to customer questions.
Verint also expanded its contact center suite of business analytics solutions for business leaders, business analysts and IT, adding Verint Genie Bot. The new bot is embedded in Verint’s market-leading Speech Analytics and leverages customer interaction data to inform business decisions in the contact center and beyond, delivering insights in days, rather than weeks or months.
“Our long-standing partnership with Verint is built on a mutual dedication to empower organizations globally with innovative customer experience solutions,” says Eric Rossman, GVP of partnerships and alliances, Avaya. “Avaya’s continued alignment with Verint allows us to give our joint customers the latest AI features to innovate their contact centers, underscoring our commitment to ‘Innovation Without Disruption.’ By leveraging our strong partnership ecosystem, we are uniquely positioned to help brands pursue innovation at their pace without the business disruptions that often get in the way.”
As further evidence of their successful, long-standing partnership, Avaya was recently honored with two partner awards at Verint Engage 2024, The CX Automation Conference: ‘Global Partner of the Year’ and ‘Most Verint Certification Badges.’ As the only partner to achieve two award wins this year, Avaya continues to demonstrate the value and depth of its synchronized partnership with Verint, underscoring its leadership in empowering businesses with CX solutions.
“Congratulations to Avaya for being named a winner of two Verint Engage Partner Awards,” said Verint’s John Bourne, senior vice president, Global Channels and Alliances. “For more than 20 years, Avaya and Verint have worked together to build and grow a customer base that leverages the successful integration of their enterprise CX solutions. We are excited to further strengthen our partnership and assist our customers in achieving AI business outcomes, now.”
For more information on Avaya’s award-winning solutions and our partnership with Verint, click here.
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Source: Avaya Newsroom