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- The launch of Avaya Experience Platform (AXP) Public Cloud in India completes the local availability of Avaya’s unified CX platform.
- Avaya’s robust and comprehensive CX platform, trusted by large enterprises globally, empowers Indian organizations to maintain their core capabilities while evolving through flexible innovation paths.
New Delhi, India – September 5, 2024: As Indian organizations increasingly turn to next-generation technologies to deliver customer and employee experiences that deliver business growth, Avaya, a global leader in Enterprise CX, today announced the launch of Avaya Experience PlatformTM (AXP) Public Cloud, which is now available across the country.
Avaya’s robust and comprehensive CX platform, trusted by large enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premise, private cloud, public cloud, or hybrid deployment models.
The launch of AXP Public Cloud in India completes the local availability of Avaya’s unified CX platform. This will make it easier than ever for Indian organizations, spanning public services, healthcare, BFSI, telecoms, and business process outsourcing, to select the offerings most appropriate for their business needs:
“With Avaya Experience Platform Indian businesses can take a pivotal leap forward in the experiences they deliver to both customers and employees," said Vishal Agrawal, Managing Director – India & SAARC, Avaya. "With the launch of AXP Public Cloud in India, local organizations can leverage cutting-edge AI and comprehensive journey orchestration capabilities to create personalized, proactive, and fluid experiences that not only build customer loyalty but also drive business growth."
Indian organizations are increasingly looking to digital touchpoints and emerging technologies such as AI to provide personalized customer and employee experiences that will not only drive business growth, but also set new benchmarks in the industry. According to EY, 75% of health professionals in India believe that an increased use digital solutions has helped to deliver better outcomes for patients. And 50% of government entities are expected to implement their first generative AI solution within a year.
The Avaya Experience Platform helps to move quickly on these efforts with capabilities that span the full breadth of the customer and employee experience:
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
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Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.