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Avaya Announces Enhanced Avaya Experience Platform™ to Align Customer Experience Portfolio to Innovation Without Disruption Strategy

Aligning with Strategic Vision: Avaya Experience Platform Propels Customer and Employee Experiences and Drives Business Growth

Morristown, New Jersey – March 25, 2024 – Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX). The move aligns to the company’s vision, which enables Avaya to accelerate roadmap delivery, and makes it easier for Enterprise customers to innovate without disruption, deliver exceptional experiences to their customers and employees, and drive measurable business growth.

Avaya customers rely on Avaya Experience Platform (AXP). It enables their teams to improve customer experience, employee experience, and business outcomes by delivering CX capabilities from a single platform regardless of whether it is deployed on-prem, private cloud or public cloud.

To make it easier for customers to select the offerings most appropriate for their business needs, we have simplified our naming architecture. The new product names under the Avaya Experience Platform are:

These AXP solutions are designed to streamline the integration with cloud services, facilitating both current and future innovations. These include advancements in digital channels, self-service, assisted service, connected employee initiatives, workforce engagement, customer journey orchestration, and proactive customer care, all supported by robust AI technologies.

Avaya's approach is underpinned by a software architecture that enables customers to incorporate new functionality into their existing infrastructure on an incremental basis, eliminating the need for disruptive ‘rip-and-replace’ approaches that can cause business regression and a significant loss in business performance.

“We will deliver a single platform to all customers through the newly integrated Avaya Experience Platform portfolio, which reinforces our ‘innovation without disruption’ benefit,” said Soren Abilgaard, EVP and CTO, Avaya. “Realigning our solutions under Avaya Experience Platform supports our CX innovation strategy focus, where customers can choose their cloud journey to add the over-the-top enhancements that fit their needs.” 

Talk to an expert to learn how Avaya Experience Platform empowers organizations to drive innovation on their terms, balances customer experience, employee experience, and business growth initiatives from a single platform—the world's leading CX solution trusted by global organizations driving innovation on their terms.

Contact

Avaya PR
corpcommsteam@avaya.com
 

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

 

 

 

 

Cautionary Note Regarding Forward-Looking Statements

Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA. 

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

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