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Dubai Police and Avaya Strengthen Partnership With ‘Amna’ Virtual Assistant Project

GITEX Global – Dubai, United Arab Emirates — October 17, 2024 – Dubai Police has strengthened its partnership with Avaya, a global leader in enterprise CX, with the development of ‘Amna’, an AI-powered virtual assistant engine designed to handle enquiries from citizens and members of the public.

His Excellency Major General Khalid Nasser Al Razooqi, Director General of the Department of Artificial Intelligence, said, “Our continued partnership with Avaya is part of our framework for joint cooperation with the private sector. This is particularly important in the field of projects that rely on artificial intelligence, which contribute to providing the best services to customers and making them happy.”

“We’re proud to support Dubai Police as the force continues to emphasize the importance of great experiences in government services. The roll-out of this solution will not only deliver a vastly superior AI-based virtual assistant to the Dubai Police mobile app, but will help Dubai Police replicate the same great experience across every touchpoint. Customer journeys will be mapped and orchestrated across channels, ensuring continuity of experience,” said Fadi Moubarak, Vice President – Sales and Channels, Middle East, Africa and Central Asia, Avaya

Solutions like the one being implemented by Dubai Police are on display at Avaya’s stand at GITEX Global 2024. Avaya’s participation in GITEX Global comes in partnership with Sestek and Cognigy, as well as additional technology partners.

Contact

Alex Alias and
Julianne Embry

Avaya PR
corpcommsteam@avaya.com
 

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. Such factors include, but are not limited to: the Company’s ability to maintain relationships with suppliers, customers, employees and other third parties and regulatory authorities; market opportunities may not develop for the Company’s solutions and services in ways that the Company anticipates and the Company may not succeed in developing new innovative solutions and services to keep pace with rapidly changing technology, evolving industry standards and customer preferences; the impact and timing of any cost-savings measures and related local law requirements in various jurisdictions; the effectiveness of the Company’s internal control over financial reporting and disclosure controls and procedures, and the potential for additional material weaknesses in the Company’s internal controls over financial reporting or other potential weaknesses of which the Company is not currently aware or which have not been detected; and the impact of litigation and regulatory proceedings. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.

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