Avaya Cloud Office™ communications enable AI-powered solution for drivers developed by InnerVision Engineering
Sydney, Australia – November 23, 2021 – Avaya (NYSE: AVYA) has announced it is working with Australian engineering firm, InnerVision Engineering, to digitalise the parking experience and eliminate common frictions and frustrations faced by drivers across the world. InnerVision has deployed the Avaya Cloud Office™ by RingCentralR communications platform to power real-time customer support for Beyond Park, its ticketless and cashless parking app, launched today.
“The average Australian spends three months in their lifetime looking for a parking spot, and countless drivers have endured hefty fees after losing a paper ticket. Beyond Park changes how people enter and exit carparks to eliminate these and the myriad other headaches we’ve all experienced,” said Darren Casha, Founder and Managing Director at InnerVision Engineering.
Developed in Melbourne, Beyond Park was created to eliminate the frustrations drivers experience when visiting carparks in shopping centres, airports, universities and other venues. The mobile app gives consumers instant access to information for every carpark in supported locations, including venues that may not be partnered with Beyond Park. Commercial venues that deploy Beyond Park gain access to an all-in-one parking solution, including on-site software and hardware plus Avaya-powered web portal and help desk services.
InnerVision selected the Avaya Cloud Office communications platform to support every exit terminal and pay-on-foot facility where Beyond Park is installed. The secure, cloud-based software allows drivers who need assistance to use any intercom facility to instantly connect with the Beyond Park help desk, managed by InnerVision’s internal support team on behalf of its commercial customers.
According to Casha, integrating Avaya Cloud Office into Beyond Park is expected to remove friction and wait times for visitors leaving a carpark, while reducing operators’ technology hardware and maintenance costs by up to 70 per cent as Avaya Cloud Office replaces the analogue, on-site hardware and telephony still found at most boom gates and pay stations.
“The app offers users all the information they need to ensure a stress-free parking and paying experience, while carpark operators gain the opportunity to provide a stress-free and personalised experience to attract new visitors and keep them coming back,” Casha added. “Avaya’s solution is the crucial final piece to complete the Beyond Park experience by giving drivers instant access to an employee trained to resolve any unexpected hiccups that might emerge as they head home.”
Avaya Cloud Office is a scalable platform with the ability to support the growth of InnerVision’s contact centre as Beyond Park expands across Australia and abroad. InnerVision will also use the platform to introduce new digital channels, such as in-app chat and video features, for users, supplementing existing calling features.
As part of its own digital transformation, InnerVision is also using Avaya Cloud Office’s comprehensive collaboration and workflow management capabilities to power hybrid and flexible work for employees. No longer limited by traditional phone lines, staff can call, message, file-share and more within one environment, which has streamlined team communications and bolstered productivity throughout multiple lockdowns.
Jeremy Paton, Team Engagement Solutions Lead at Avaya, said, “Beyond Park represents a significant evolution for the parking industry. It delivers the digital customer experience that consumers have come to expect in today’s app economy, with Avaya in place to enable human intervention at the time its needed.”
