Includes Cloud UC with voice and video, meetings, team collaboration, and content sharing
Santa Clara, Calif. – June 4, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced that the new Avaya IP Office™ release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing. Avaya IP Office adds support for Avaya Equinox®, the company’s signature UC experience, as well as other new capabilities that provide an enterprise-level experience with the ease of use and management that small and midsize businesses require.
“The Avaya IP Office solution serves an enormous base -- 26 million users and growing -- and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative,” said Chris McGugan, SVP, Solutions and Technologies, Avaya. “By providing a single app to access all the tools they need to efficiently communicate and collaborate, we’re truly enabling teams to work smarter, not harder.”
The enhanced IP Office solution includes Avaya’s innovative unified communications and collaboration capabilities and can deliver greater value through flexible deployment options – cloud, hybrid and on-premises. Avaya IP Office can leverage the unique Avaya Vantage and newest J Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients. For European customers, the solution also nearly doubles scalability for DECT users.
“As businesses move their communications and collaboration capabilities to the cloud, they look for robust, business-grade solutions delivering familiar, yet enhanced user and admin experiences,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience at Frost & Sullivan. “With support for Avaya Equinox and all deployment options, Avaya IP Office offers partners and small and midsize business customers a proven UC solution with an advanced, contemporary user interface designed for highly mobile and collaborative work environments. Avaya made a commitment to shift its solutions portfolio to the cloud and the launch of Avaya IP Office with Avaya Equinox shows that the vendor is delivering on its promise.”
For the small business, a new highly affordable, cradle-to-grave reporting and tracking package improves measurement of call activities to enable even the smallest of organizations to enhance customer engagement. Avaya Chronicall for IP Office, OEM’d from Avaya DevConnect partner Xima, provides over 50 standard plus customizable reports that support visual call management, customizable displays and agent performance, and is available in both on-premises and Powered by Avaya IP Office cloud deployments.
“As a solution provider and intermediary between vendors and clients, it’s important that we have a record of live conversations to ensure that we have a reference point of critical elements affecting a client’s satisfaction,” said Derek Gray, Carousel Cloud Solutions Specialist. “Chronicall with IP Office logs everything that happens on the call, providing us with call history, recording and real-time reporting, with a clean, easy to use interface. This not only provides us with what we need, but is also a perfect fit for our customers."
Partners utilizing Avaya’s Powered by IP Office cloud platform also benefit from these new capabilities and can offer them to new or existing customers in either a full cloud or hybrid cloud deployment delivery model. Partners will also have new installation wizards and management tools to make it even easier and faster to deploy and manage both premises-based and cloud options. For example, the new Cloud Operations Manager simplifies administration of large multi-customer cloud deployments, upgrades, patching and application inventory with role-based administration that helps ensure security.
Read the blog about the new capabilities of Avaya IP Office.
About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, availability and effectiveness of new products and features. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
###
