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Determining the best architecture for your CX platform

Innovation with respect to the customer experience remains crucial as global CX technology spending grows year-over-year, including increased spending on generative AI, the cloud, and digital services. Yet this acceleration can aggravate business management and create fundamental business risk, especially for established enterprises. Without the right cloud architecture, enterprises can be crushed under a mass of...

Read more on CIO.com. 

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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