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How Virginie Nowak blended employee and customer experiences at Access Bank

V. Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience at a bank with multiple touchpoints and employee turnover in an emerging market? Access Bank is a Nigerian multinational commercial bank that started in corporate banking before expanding into personal and business banking in 2012. The company, which has...

Read more on the Constellation Research website. 

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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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