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All call centers face cybersecurity threats because they handle information like credit card numbers, health records, and personal purchase history. However, call centers that support federal agencies have the added risk of handling highly sensitive information, making them prime targets for cybercriminals. The most common types of cybersecurity threats that put call centers in jeopardy include...
Read more on the Cybersecurity Dive website.
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.