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Drive engagement with a unified experience across all channels.

Increase Employee Engagement
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Workforce Engagement
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Customer Journey Orchestration
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Proactive Customer Care
AI-led predictive analytics answer questions before they’re asked.

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Contact Center

Avaya Experience Platform

A comprehensive enterprise CX platform designed for the AI age.

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A full-featured contact center solution with real-time reporting.

AXP Private Cloud
A secure, dedicated cloud contact center on Microsoft Azure.

AXP Public Cloud
A scalable and advanced enterprise CX solution.

Integrated Communications

Avaya Communication & Collaboration Suite

Enhance productivity and foster connectivity across your business.

Avaya Aura
Cloud-ready pathways that connect Avaya with third-party APIs.

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Customize communications in one app for ultimate flexibility.

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A full-featured unified comms platform, managed on-premises.

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See what’s hit the wire in customer and employee experience news.

Explore popular topics

AI Virtual Agent
Engaging customers and empowering agents with conversational AI solutions.

Transform your contact center to meet today's needs
Discover more about this Avaya and Frost Sullivan Visual Whitepaper

AI-Powered Mindfulness: The Human Element of Innovation
Here are three reasons why customer-centric companies must understand and prioritize AI-powered mindfulness, especially in the contact center.

Read the blog

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Newsroom

ENGAGE 2023: “I really do feel that you are looking at a new Avaya,” – Todd Zerbe

Twitter Facebook Linkedin

CNME Editor Mark Forker spoke to Todd Zerbe, Senior Vice President, Engineering at Avaya, during their ENGAGE conference in Orlando, Florida, to find out more about the transformation the company is taking under the direction of CEO Alan Masarek.

Todd Zerbe has enjoyed a decorated 25-year career in software development, one which has seen him hold senior executive positions at companies like Interactive Intelligence Group, Genesys and Blackboard...

Watch the interview on Tahawultech.com.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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Innovation Without Disruption

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