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Innovation Without Disruption

Future-proof your customer and employee experiences.

Business Outcome

Improve Customer Experience
Deliver effortless experiences for customers and employees alike.

Self Service
Reduce costs and customer wait times with autonomous AI assistance.

Assisted Service
Enhance personalization and deliver faster, more effective service.

Seamless Digital Access
Drive engagement with a unified experience across all channels.

Increase Employee Engagement
AI-powered guidance equips your agents with better support tools.

Connected Employee
Business continuity and collaboration no matter the time zone.

Workforce Engagement
Stronger employee experiences, stronger business growth.

Drive Business Growth
Reduce costs and streamline customer support.

Customer Journey Orchestration
Synchronize experiences for more personalized, effective journeys.

Proactive Customer Care
AI-led predictive analytics answer questions before they’re asked.

Industries

Healthcare

Education

Financial Services

Media and Entertainment

Government
Products
Contact Center

Avaya Experience Platform

A comprehensive enterprise CX platform designed for the AI age.

AXP On-Prem
A full-featured contact center solution with real-time reporting.

AXP Private Cloud
A secure, dedicated cloud contact center on Microsoft Azure.

AXP Public Cloud
A scalable and advanced enterprise CX solution.

Integrated Communications

Avaya Communication & Collaboration Suite

Enhance productivity and foster connectivity across your business.

Avaya Aura
Cloud-ready pathways that connect Avaya with third-party APIs.

Avaya Cloud Office
Customize communications in one app for ultimate flexibility.

Avaya IP Office
A full-featured unified comms platform, managed on-premises.

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Devices Catalog
See all devices in one place.

Core Features

DevConnect SDKs
Access the latest Avaya SDKs and API resources.

Privacy
Avaya safeguards privacy in all directions, always built-in.
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Avaya Services

Our team of experts to help you get the most out of Avaya.

ACES Professional Services
Consult with our team to support robust customer journeys.

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Consult years of expert staff with infrastructure and app questions.

Learning Services
Help your team gain skills and credentials for Avaya’s robust solutions.

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Answer your technical questions about Avaya products.
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Deliver innovative and complete solutions to your customers.

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Find an Authorized Avaya Channel Partner in your part of the world.

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Platform or market questions? DevConnect is the place to start.

DevConnect SDKs
Access the latest Avaya SDKs and API resources.

Become a Partner

All Programs
Explore all of the partner types and programs available at Avaya.

Channel Partners

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Resources
Discover & Learn

Blogs
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.

Success stories
Hear directly from enterprise customers about the power of Avaya.

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Watch the latest from Avaya, industry and customer voices together.

Events
Meet Avaya experts at our events, webinars, expos, conferences and more.

Newsroom
See what’s hit the wire in customer and employee experience news.

Explore popular topics

AI Virtual Agent
Engaging customers and empowering agents with conversational AI solutions.

Transform your contact center to meet today's needs
Discover more about this Avaya and Frost Sullivan Visual Whitepaper

AI-Powered Mindfulness: The Human Element of Innovation
Here are three reasons why customer-centric companies must understand and prioritize AI-powered mindfulness, especially in the contact center.

Read the blog

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Avaya OneCloud Enables IVR Deployment in Minutes

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Avaya OneCloud is an experience in and of itself. On the CCaaS front, Avaya OneCloud simplifies how enterprise users connect via video, voice, chat, messaging, etc. The platform aims to assist in delivering seamless customer/employee experiences.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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Innovation Without Disruption
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Innovation Without Disruption

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