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Delivering smart customer experiences requires an AI-driven context center

A massive and rapid shift in customer expectations is underway. Customers want personalized and highly relevant experiences across each business interaction — and they want these experiences instantly, which puts pressure on businesses to sell faster, respond smarter, and move with an unprecedented sense of immediacy. Employees also have their own set of wants for efficiently servicing customers across multiple channels, and this is putting even more pressure on businesses to transform their processes. 

Read more... https://techcrunch.com/sponsor/avaya/delivering-smart-customer-experiences-requires-an-ai-driven-context-center/

 

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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