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Innovation Without Disruption

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Business Outcome

Improve Customer Experience
Deliver effortless experiences for customers and employees alike.

Self Service
Reduce costs and customer wait times with autonomous AI assistance.

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Enhance personalization and deliver faster, more effective service.

Seamless Digital Access
Drive engagement with a unified experience across all channels.

Increase Employee Engagement
AI-powered guidance equips your agents with better support tools.

Connected Employee
Business continuity and collaboration no matter the time zone.

Workforce Engagement
Stronger employee experiences, stronger business growth.

Drive Business Growth
Reduce costs and streamline customer support.

Customer Journey Orchestration
Synchronize experiences for more personalized, effective journeys.

Proactive Customer Care
AI-led predictive analytics answer questions before they’re asked.

Industries

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Contact Center

Avaya Experience Platform

A comprehensive enterprise CX platform designed for the AI age.

AXP On-Prem
A full-featured contact center solution with real-time reporting.

AXP Private Cloud
A secure, dedicated cloud contact center on Microsoft Azure.

AXP Public Cloud
A scalable and advanced enterprise CX solution.

Integrated Communications

Avaya Communication & Collaboration Suite

Enhance productivity and foster connectivity across your business.

Avaya Aura
Cloud-ready pathways that connect Avaya with third-party APIs.

Avaya Cloud Office
Customize communications in one app for ultimate flexibility.

Avaya IP Office
A full-featured unified comms platform, managed on-premises.

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See all devices in one place.

Core Features

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Access the latest Avaya SDKs and API resources.

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Avaya safeguards privacy in all directions, always built-in.
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Our team of experts to help you get the most out of Avaya.

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Platform or market questions? DevConnect is the place to start.

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Access the latest Avaya SDKs and API resources.

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All Programs
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Hear directly from enterprise customers about the power of Avaya.

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Meet Avaya experts at our events, webinars, expos, conferences and more.

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See what’s hit the wire in customer and employee experience news.

Explore popular topics

AI Virtual Agent
Engaging customers and empowering agents with conversational AI solutions.

Transform your contact center to meet today's needs
Discover more about this Avaya and Frost Sullivan Visual Whitepaper

AI-Powered Mindfulness: The Human Element of Innovation
Here are three reasons why customer-centric companies must understand and prioritize AI-powered mindfulness, especially in the contact center.

Read the blog

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Newsroom

Avaya CEO Jim Chirico appears on CNBC "Mad Money with Jim Cramer"

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Avaya CEO talks partnering with RingCentral, deploying artificial intelligence

Avaya CEO Jim Chirico discussed partnering with an industry leader, helping with Covid-19 response in Mississippi and supporting remote work.

https://www.cnbc.com/video/2020/05/18/avaya-ceo-talks-partnering-with-ringcentral-deploying-ai-messaging.html

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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Innovation Without Disruption
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Innovation Without Disruption

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