Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Blogs
Oliver Bengtsson
Senior Marketing Manager, Avaya Solutions Marketing
Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve faced a global health crisis head-on and hopefully become more resilient because of it. It has certainly had its impact on the world of work, and some changes, especially when it comes to where and how we work, are here to stay.
We’ve discovered that thousands of jobs can be done remotely. No more commutes, no more wasting time just for the sake of showing your face in a particular place. In many cases, we’ve become even more productive by stripping away the workplace environment and by working remotely to do our jobs. It’s truly been a time where technology and innovation have made a pivotal shift in work culture possible, that would have been unthinkable without it.
When we consider what types of organizations thrive on remote work we don’t always consider state and local government agencies at the top of that list. Would a department of motor vehicle licensing employee be able to effectively do their job from the comfort of their home office? Perhaps not. However, other government agencies have found that cloud communications have become imperative to getting their work done, especially as new variants of the virus sprang up and have the potential to do so again. 53.5% of respondents to a recent survey stated that they felt that they’d like to have a remote work environment for their employees. The potential to create a hybrid of work-from-home and occasional office visits has emerged as a viable option. Nevertheless – did you ever think that the government would allow or even encourage employees to work remotely? It’s truly an ever-changing world, particularly when it comes to rapid changes in work culture, productivity, and work/life balance – pandemic or not.
The priorities for state and local government are changing – especially when it comes to UCaaS solutions for these agencies. Reliability, ease of use, security, cost, and ROI all factor in. If government agencies are now shifting focus on having their employees work from home or work in a hybrid remote/in-office situation, they need to get on the same page with how they’re communicating between employees, and how employees are communicating with constituents. For a public-sector agency, that may mean continued flexibility of working arrangements. Likewise, for IT professionals – especially planners – it could mean that longer-term shifts are happening in team support, collaboration, and communication. It’s an exciting time to see what happens next. Case in point: 85% of employees surveyed said that now they prefer to work from home. These respondents were not working from home before the pandemic. 85%! That’s a whopping number and one that cannot be ignored when considering a shift in workplace culture and management.
Avaya Cloud Office can provide employees with remote, cloud-based solutions so that they can continue to work from anywhere, be happier, and be more productive. Reach out to Avaya to discuss how you can help guide your government agency towards a more efficient communications and collaboration solution.