Emir Susic

Global Vice President, Avaya Customer Experience Services

Emir Susic is a 20-year industry veteran with vast knowledge of how to transform customer experiences across large organizations. Having held leadership positions in the service provider industry before joining Avaya and managing specialist teams across the globe, Emir is an expert on forming unstoppable teams that deliver transformative business outcomes. Emir is passionate about the AGILE methodology, software development, and the importance of personalization in customer experience.