Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
The Avaya Experience Platform is the future of Enterprise CX, with a holistic customer experience that fosters human interaction and takes full advantage of emerging innovation.
Innovate without disruption at your pace with technologies to accelerate new business outcomes while keeping your existing systems.
Dive into the latest research from Avaya and Gartner to gain strategic insights for your business. From contact centers to personalized interactions, AI is the secret sauce for success.
Enhance today's customer and employee experiences by bridging capability gaps, fostering innovation seamlessly, and building on existing strengths to drive business growth.
Streamline workplace communication with a robust core, cutting-edge collaboration tools, and seamless integrations.
On any device from any location, our cloud phone system and collaboration tool is ready to simplify the way you work.
A global team of experts with one purpose: to help you succeed. Our professionals can deliver everything you need.
Avaya is proud to sponsor individuals who exemplify “experiences” with their positive vibe and drive to live life to the fullest. Avaya is sponsoring adventure racers Nathan Fa’avae and Sophie Hart as they emabark on the Yukon 1000, the world’s toughest survival and endurance race.
Using Avaya's on-prem solution, Edenor provided a technological capacity of 384 voice agents and digital channels, including 300+ IVR ports, 50 digital channel agents, 60 video agents, and integrated outbound campaigns.
Atento constantly boosts customer satisfaction and agent productivity with always learning AI that takes customer conversations from recordings to actionable insights.
At Johns Hopkins Healthcare System, personalized service begins with a rep who already knows which patient is calling and has their health history ready on screen.
For DIRECTV in Latin America, keeping communications available at 99.95% and scaling up capacity for special events is just the start of its ongoing digital transformation.
Clemson University develops an online experiential course that's even more successful than its traditional in-person counterpart, netting the school an Education Hero of the Year award.
Denim brand G-Star loves their makeover from a traditional phone system to an easy-care, feature-rich, cloud-based, full-on collaboration solution.
Presenters: Judi Halperin and Louise Daley
Embark on a journey into the realm of possibilities with ACES’ groundbreaking AI solutions. In this presentation, we'll unveil Avaya's top 14 foundational AI use cases, showcasing how these innovations are reshaping the landscape of business operations and customer interactions. From revolutionizing customer experiences to optimizing internal processes, discover how Avaya's AI technologies are turning the theoretical into reality, unlocking the art of the possible in the business world.
Presenter: Steve Levine
Hear about how to effectively arrange a marriage between the latest cloud innovations and your private Avaya system.
Presenter: Jim Hennigan
Come learn about technology innovations and new use cases for the healthcare industry.
Presenters: Jess Fend and Craig Schnoor
Join us for this webinar hosted by our expert team from our Avaya Customer Experience Services (ACES) organization. This session is tailored specifically for our valued customers & partners, designed to keep you informed about the exciting updates and enhancements within ACES.
Don't miss any of our Avaya Lunch and Learn Series. Watch all previous sessions on Youtube, on your schedule. Stay up to date with Avaya products, learn about Avaya's AI tools, navigate complex compliance and security issues, and elevate your contact center for a hybrid world. Avaya's ACES answer your questions about Avaya Products and Solutions. Get expert insight with Avaya's Lunch and Learns on-demand.
Find videos by topic or just browse what's hot. Interviews, overviews, case studies, more.
Get to know Avaya. Insights on customer experience, AI, collaboration, digital.
See the inspiring ways companies are using Avaya to change the world of work.
Search by keyword or pose a question to delve deeper into how Avaya can help your business drive momentum. Or choose a topic we recommend for broader knowledge about Avaya innovation and solutions.
3 examples of organizations improving CX with self-composed AI
Innovate your way with Avaya Enterprise Cloud
Creating better experiences for both customers and staff
Learn what's new at Avaya