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Four out of six casino operators in Macau deploy Avaya solutions to provide first-class guest services, improve operations, and reduce costs
Macau – Casino operators in Macau, the world’s largest gaming center, face unprecedented challenges to create the unparalleled guest experience their clientele expects. In a bid to modernize their services to deliver the consummate experience, produce new revenue streams, and enhance operational efficiency, four out of the six casino operators in Macau are tapping Avaya, a global leader in business communications software, systems and services, to drive their digital transformation strategies.
While gaming is still the pillar industry of Macau – the “Las Vegas of the East” – operators are increasingly focusing on the wider tourism market, entertainment and non-gaming revenue streams, along with cost-cutting initiatives and efficiencies to drive profitability. With Macau in the midst of a multi-billion dollar development boom, operators also need to provide competitive differentiation, while looking to future-proof investments.
Avaya solutions have been selected by the four operators to deliver first-class guest services, enhance team collaboration, and support mobility. The benefits include:
Quotes
Timothy Mak, Managing Director, Avaya Hong Kong & Taiwan, said: “Resort hotels in Macau have unique business demands because of the nature of their business and the sheer scale of the projects. In Macau, we have undertaken some of the region’s largest installations in the hospitality industry in terms of number of hotel rooms and number of users to support. Because of this, these hotels require the highest levels of availability and security to ensure business continuity and guest experience. They also demand a future-proof platform to support evolving business needs. In the end, we help these hotels to be smarter in responding to customer needs and industry trends.”
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
crknittel@avaya.com
408-496-3417
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.