Avaya offers a full range of services capabilities to incorporate Unified Communications into your existing business processes. Avaya Unified Communications Services created a Unified Communications Readiness Model comprised of three phases: Planning, Design, and Integration and Implementation. Once these phases are complete, businesses can expect ongoing support and expert resource services for their Unified Communications solutions.
The three phases of the Unified Communications Readiness Model:
Planning phase:Avaya consultants will speak to an organization at the very beginning of the process to identify "worker profiles" which define how people work within a business. Avaya will then assess what types of applications make the most sense for the various profiles (soft phones, one number access, etc.) and compose a business case that identifies the benefits and costs that can be expected with deployment.
Design phase:Avaya advanced solution architects determine the specific technical requirements of a Unified Communications implementation. This phase includes analysis of phone expenses, negotiations with telecom carriers, infrastructure selection, and specifying the packaged/custom applications that make a Unified Communications business plan work.
Integration and Implementation:Avaya Unified Communications Services pre-tests the technology in Avaya solutions labs and begins the multi-vendor platform installations and deployments. Using worker profiles, for instance, Avaya can set up training programs, worker policies and specific workflow needs, such as the integrating presence into worker applications.
Support: Avaya will provide remote technical support to assist with configuration and remote diagnostics for troubleshooting and isolating problems. To ensure that your Avaya applications remain current, we provide Software Support Plus Upgrades. This allows your business to receive all software upgrades, keeping your business current, gaining new features and functionality along with enabling you to protect your investment.
Expert Resource Services: As your business objectives evolve with your company's growth, our continuum of Expert Resource Services can address a range of business requirements for consulting and technical expertise. Your needs can vary based upon communication emergencies, emerging business trends or skilled resource deficiency challenges. The depth and breadth of resources that Avaya can bring to bear include:
- Application Specialists: These are Specialists across IPT, Unified Communications or Contact Center for configuration, integration or deployment needs.
- Solution Consultants: Multi-application experts with expertise in the architecture, deployment and integration of very complex or large systems.
- Advanced Solution Architects: Senior consultants with experience across multiple applications, business process, operations, enterprise strategy, and architecture for complex network configurations.
As you research and plan Unified Communications, rely on Avaya to help you make the most informed decision and smoothly launch your new applications.
With Avaya:
- You have the advantage of having one vendor anticipating and providing for your Unified Communications needs.
- You can adopt and deploy new technology more quickly with the availability of experienced resources.
- You can control your business costs with a hosted service offering while using new technology to gain a competitive advantage.
