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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Unified Communications

Learn the Facts
IP Telephony:
arrowHow can my organization avoid a communications breakdown during a disruption or outage?
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How can enterprises improve customer contact capabilities at branch locations?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
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How are interoperability and open standards vital to enterprise communications?
arrowHow can intelligent communications technology help retailers shrink expenses?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
arrowHow will SIP and Presence transform branch communications?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow do I overcome the challenge of managing multiple locations?
arrowHow can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?
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What is “Intelligent Communications” and what does it mean for business results?
arrowWhat should your IP telephony partner offer as you migrate to a converged network?
arrowHow can I maximize uptime and optimize performance for my IP telephony applications?
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How can you get even more productivity from your Avaya IP phone?
arrowWhat’s the true cost to your business if communications go down?
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How can you build and manage the right midsize business applications?
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Are there unique security concerns in a converged network?
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How can I meet regulations for protecting and managing network access?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow can communications technology help businesses become greener?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact center agent behaviors better to improve the customer experience?
arrowWhy do I need SIP in my Contact Center?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWill Avaya Contact Center solutions run over IP?
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How can a midsize business provide "big company" customer service?
arrowHow is intelligent communications revolutionizing the customer experience?
arrowHow will Unified Communications benefit my distributed contact center?
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How can government organizations use communications to improve services to citizens?
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What is the difference between automated response systems and speech-enabled systems?
arrowHow can I improve the performance of my call center?
arrowWhat can a midsize business do to create a competitive advantage?
arrowWhat is the difference between a call center and a contact center?
arrowHow can a business use outbound communications for relationship building, yet not annoy its customers?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowIs IP reliable enough for my contact center?
arrowCan better management of applications improve your customer call experience?
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How can you keep contact center communications secure?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowHow does an enterprise implement Unified Communications?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowHow will Unified Communications benefit my distributed contact center?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
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What does Avaya one-X Mobile do for me?
arrowCordless vs. Wireless vs. DECT: What's the difference?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
Communications Enabled Business Processes:
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How can retailers increase revenue, improve workforce productivity, and enhance customer satisfaction?
 
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:
How does Meeting Exchange deliver ROI?
A:If your organization is using audio and web conferencing services to maximize productivity, you're probably spending a lot of money—possibly more than you realize. With Avaya Meeting Exchange conferencing solutions, you can make conferencing even more convenient for your work groups to access and use, while also reducing conferencing-related expenses. Read More
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Executive Briefing
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How does Meeting Exchange deliver ROI?

Avaya Meeting Exchange conferencing solutions deliver enhanced productivity and reduced expenses. Here's how:
 
Integrated audio and web collaboration solution. In addition to self-service audio conferencing capability, Meeting Exchange customers can integrate with IBM Lotus Sametime, Adobe Acrobat Connect, or Microsoft Live Meeting, or can bundle Avaya Web Conferencing, which includes PowerPoint push, application and desktop sharing, white boarding, polling, and synchronized recording and playback of the audio and web portions of the conference.
 
Savings, savings, savings. Here are the top five ways that one Avaya customer has saved money with Meeting Exchange:
  • Two-month ROI on in-house deployment of the conferencing solution
  • 50% reduction in monthly conferencing related costs vs. previously outsourced service
  • Dramatic reduction in network transport (toll) charges due to large percentage of on-network users
  • Increased use of conferencing for meetings and decrease in corporate travel costs
  • Reduction in operating costs (help desk resources) resulting from reservation-less/on-demand use

Superior feature set. Meeting Exchange offers a full spectrum of audio conferencing capabilities in a single solution:
  • Reservation-less/ on-demand: anytime enterprise-wide access
  • Scheduled meet me: integration with Microsoft Outlook or Lotus Notes, or using an Avaya web-based scheduling tool
  • Attended/event capability: web-based administrator tools for scheduling, in-conference control, and account /profile management
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