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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About IP Telephony

Learn the Facts
IP Telephony:
arrowHow can my organization avoid a communications breakdown during a disruption or outage?
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How can enterprises improve customer contact capabilities at branch locations?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
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How are interoperability and open standards vital to enterprise communications?
arrowHow can intelligent communications technology help retailers shrink expenses?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
arrowHow will SIP and Presence transform branch communications?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow do I overcome the challenge of managing multiple locations?
arrowHow can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?
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What is “Intelligent Communications” and what does it mean for business results?
arrowWhat should your IP telephony partner offer as you migrate to a converged network?
arrowHow can I maximize uptime and optimize performance for my IP telephony applications?
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How can you get even more productivity from your Avaya IP phone?
arrowWhat’s the true cost to your business if communications go down?
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How can you build and manage the right midsize business applications?
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Are there unique security concerns in a converged network?
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How can I meet regulations for protecting and managing network access?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow can communications technology help businesses become greener?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact center agent behaviors better to improve the customer experience?
arrowWhy do I need SIP in my Contact Center?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWill Avaya Contact Center solutions run over IP?
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How can a midsize business provide "big company" customer service?
arrowHow is intelligent communications revolutionizing the customer experience?
arrowHow will Unified Communications benefit my distributed contact center?
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How can government organizations use communications to improve services to citizens?
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What is the difference between automated response systems and speech-enabled systems?
arrowHow can I improve the performance of my call center?
arrowWhat can a midsize business do to create a competitive advantage?
arrowWhat is the difference between a call center and a contact center?
arrowHow can a business use outbound communications for relationship building, yet not annoy its customers?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowIs IP reliable enough for my contact center?
arrowCan better management of applications improve your customer call experience?
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How can you keep contact center communications secure?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowHow does an enterprise implement Unified Communications?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowHow will Unified Communications benefit my distributed contact center?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
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What does Avaya one-X Mobile do for me?
arrowCordless vs. Wireless vs. DECT: What's the difference?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
Communications Enabled Business Processes:
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How can retailers increase revenue, improve workforce productivity, and enhance customer satisfaction?
 
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:How do I overcome the challenge of managing multiple locations?
A:
Enterprises are more distributed than ever. Branch locations add up to 4 million sites around the world, the number of branch locations is growing by 11% every year, and up to 91% of employees now work in branch or remote locations.
 
For many companies, branch locations are the front line to customers. Often, branch communications capabilities have as much impact on the success of an enterprise as communications at headquarters. Yet branches are frequently on separate or different communications systems, clumsily connected throughout the enterprise. Communications network management and administration are difficult, and often handled by over-committed IT teams.
 
Avaya Distributed Office provides a centralized, web-based management tool that simplifies branch network monitoring and management, reducing costs and saving valuable time. An intuitive interface lets administrators display, manage, and update branches by region, function, or other logical groupings.
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Insights
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How do I overcome the challenge of managing multiple locations?

Often, companies need to contain costs, drive employee productivity, and deliver competitive advantage across their branch networks. In evaluating needs and the available communications solutions, companies should look for products and support that will ease the burden of branch deployment and administration as well as deliver enterprise-wide, harmonious functionality.
 
  • Simple web-based tools that enable intuitive branch network management and visibility.
  • Quick local deployment using wizards for step-by-step, visual guidance on installation and customization templates.
  • Central and local administration options for voice mail, automated attendant, announcements, and system parameters. Bulk administration for MACs and configuration changes.
  • Easy, repeatable feature configuration including SIP private routing/trunking, feature code access, dial plan, coverage path, and daylight savings time.
  • Synchronization with centrally managed configurations, backups, software releases, features, and functionality.
 
Avaya Distributed Office is a centrally managed communications platform specifically designed for branch locations. It offers centralized management and rapid branch rollout to drive down the total cost of ownership. To boost staff productivity, Distributed Office delivers powerful SIP-enabled features, mobility, and a friendly end-user experience.
 
Distributed Office can:
  • Easily scale as your branch network grows. SIP-based distributed architecture eliminates hardware and network complexity.
  • Enhance productivity and customer responsiveness with advanced branch applications from Avaya and our partners.
  • Deliver complete branch network visibility and control from a single interface for intuitive centralized management.
  • Limit the technical expertise required at branch locations when you use fast, flexible deployment templates.
  • Virtually eliminate branch staff training when users have the key system phone interface.
  • Streamline communication and workflow with other branches and headquarters through networked locations.
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