Avaya Global Services and our DeveloperConnection partners such as Citrix Systems, CalAmp, and Millenigence offer productivity enhancing applications to extend the functionality of Avaya IP phones. These innovative applications are available for the Avaya One-X Deskphone Edition family and Avaya 4600 Series IP Telephones. Avaya specialists and our alliance partners are always working to develop open-standards software solutions that link communications applications with business processes, thus achieving higher levels of productivity, quality, and efficiency—what we call “Intelligent Communications.” Among the first solutions created by this team are phone applications that integrate the functionality of a number of common business applications for enterprises, contact centers and specific industries. For Enterprises, we bring popular business applications, such as LDAP directories, Microsoft Outlook and Microsoft Exchange, and Lotus Domino functions directly to the IP phone’s display. Custom applications include an integrated webcam, access to personal calendars and contacts, messaging options, Internet RSS feeds and custom directories. Our contact center applications deliver real-time statistics and supporting graphics directly to a phone’s display, allowing for more efficient contact center management. Features include real-time agent monitoring, access to information portals, synchronized customer profile screen pops and consolidated reports. Also available are new communication capabilities for the hospitality and financial industries. Hotel guests can access click-to-dial services, local area information, and messages from their room phones Financial industry applications include an information portal to financial market information, live RSS feeds, broadcasts and alerts, and integration with digital merchandising for branches. To learn more about Custom IP Phone Applications from Avaya call 1-866-AVAYA-66 or send an e-mail to CSIsoftware@avaya.com. | 
