Focused on midsize company communication needs, Avaya services options range from consulting and implementation to maintenance and product support. We cover traditional voice systems, as well as converged voice/data communications using IP telephony applications and solutions. We provide the vital tools, expertise, and resources needed to install, integrate, or upgrade a new or existing communications system. Our consulting portfolio gives midsize companies the flexibility to select services that match their particular needs and technical expertise: - Pre-implementation, specialized evaluation of the installation site and communications network, including identifying any discrepancies that need to be rectified prior to implementation.
- Detailed network and/or application specifications and tactics necessary to implement a solution.
- Project management and coordination of all aspects of an implementation.
- Complete physical hardware and/or software installation of a new or upgraded solution, as well as the placement, testing, and verification of system operation.
- Exceptional product knowledge transfer delivered via instructor-led sessions, computer-based training or web instruction.
Avaya Product Support covers your midsize business communications with continuous, comprehensive and cost-effective maintenance coverage that helps ensure maximum system performance, reliability and availability for IP telephony, messaging, contact center, and mobility applications and solutions. Avaya maintenance allows your organization to stay focused on core objectives while helping to ensure that critical communications applications operate smoothly. Avaya can also enhance your maintenance services with IP Monitoring Support, which provides proactive, secure, real-time monitoring and problem resolution for your converged systems. Especially for IP telephony applications, it’s critical to have ongoing support and resources to keep complex software updated and running smoothly. When your midsize business needs support, Avaya provides a comprehensive software and firmware update management service to handle all aspects of the update process. | 
