To meet customer expectations for product availability, prompt service, and knowledgeable staff, retail executives are recognizing the strategic role that communications technology plays in improving business processes. CEBP, embeds communications capabilities within critical business processes to sense events, and then initiates and tracks real-time, multi-channel communication with process users and decision makers. CEBP software uses a combination of advanced event detection, intelligent communications technologies, and communications orchestration to “close the loop,” ensuring that business processes are always on track. Result: CEBP speeds up problem resolution and reduces the lag between incident detection and intervention by managers, suppliers and other retail associates in stores and distribution centers. Examples of what CEBP can do for your retail operation: - Eliminate costly out-of-stock situations: Retailers can use CEBP to add event-driven, intelligent communications capabilities directly to inventory applications. When a potential stock-out in a particular store or warehouse is recognized through an inventory, POS or RFID system, CEBP software automatically triggers notifications, responses, or even conference calls with appropriate staff to replenish the item. Managers are able to monitor the progress towards resolution.
- Improve workforce management: Within a workforce management system, Avaya CEBP process can be programmed to automatically send notifications to store managers when a sales associate fails to report to work. Through e-mail, voice or text messages, store management contacts alternate sales associates for assignments. At the same time, store managers are able to notify the current staff of the absence and plan coverage until another sales associate arrives. Once an available associate is identified, sales management is notified. In addition, store managers can send alerts to locate specialized associates in the store as needed, or escalate alerts to managers with greater responsibility
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