Service Oriented Architecture, or SOA, is an IT and business methodology based on the concept of self-contained modular web services. Freed from the silos of their underlying business applications, these open standard based services can be rapidly incorporated and re-used across many business processes. 

 

SOA lets the enterprise leverage the power of its existing IT and application infrastructure to provide new business value. The end result are more adaptable business processes that can be deployed rapidly, and ultimately, a more agile and efficient enterprise. However, while SOA utilization offers a major step forward in application and process development, many current implementations lack a major ingredient. That ingredient is the human communication mechanism.

 

At the core of any business process is the execution of steps that take data from multiple sources and integrates this into information that can be used to make a meaningful decision within the context of a business process, and then to take action based on this information. To do this, we must connect people with the process, and the process with the data.

 

The Avaya Communications Enabled Business Process solution does just that by applying this same methodology to communications to create a rich high-level communication web services. For enterprises that are already on the path towards SOA, Avaya CEBP provides a tremendous value proposition—composite business level communication services that can be incorporated rapidly and re-used across business processes throughout the enterprise.

 

However, the benefits of Avaya CEBP are not limited to SOA environments. As a holistic solution that combines software, consulting, and support services, Avaya CEBP is delivered as a complete solution with tailored integration and adapters with your existing business processes, applications, and systems.

 

For more information on the Avaya CEBP solution, click "Communications Enabled Business Processes” in the red navigation bar at the top.